Julia Smithurst Email & Phone Number

Milton Keynes, Gb

Milton Keynes, United Kingdom

SKILLS• Excellent attention to detail. This is a key requirement with my employment with Beardow Adams ensuring all test results, formulation, form and batch numbers are accurately recorded.• IT literate allowing me to be able to use various systems be them bespoke applications or spreadsheets. • Experienced with the use of databases• High levels of organisation enable me to manage my workload and deadlines in addition to those of the team members. • Customer service – in person, on the phone, online• Capable of corresponding with all levels of management. • Investigating internal complaints• Developing and developed relationships with customers internal or external • Safety appreciation and awareness from working in a manufacturing environment requiring safety procedures to be followed including the wearing of PPE in certain environments• Internal auditorDuties include various testing of hot melt adhesives and the recording of results onto systems and databases. Attention to detail is paramount in addition to the management of workload according to deadlines. List of duties included• Dealing Customer Returns /Stock Control / Returning of stock back on company system• Dealing with Customer and Internal Sales queries via Email• Data Entry• Internal Auditor• Liaising daily with the sales team and customers. Providing data with orders of adhesives and Certificates of Conformity on specifications, dates results• Liaising with customers via telephone and email• Supporting my manager as and when required• Daily Process Audits on production lines• 3 monthly thermometer calibrations, viscometers - other lab equipment• Investigating on product failures• Investigating customer returns• Dip slide testing for maintaining Legionella disease• QC test result entries of tested products• Dealing with internally failed goods/emailing the necessaries after investigations• Health and Safety forms• QC Testing

Education record

Information Technology

Education record

Studying Windows 95 SQA National Certificate Modules

Education record

Telephone Techniques Course (Certificate of Achievement)

Education record

SQA National Certificate Modules Computers Keyboarding Skills “Ability pack” Apple Mac Computer Office Practice Typing

Education record

‘O’ Grade English Art Secretarial Studies