Supervision of the restaurant operations and management during the restaurant manager's absence. I am responsible for stock rotation and the whisky selection.Most nights I am making drinks and cocktails, take all food orders from guests, expedite on the FOH pass, coordinate the team and occasionally run a station myself.

Support of the General Manager and owners during the refurbishment process of the hotel and restaurant during lock down. I was responsible for the creation of a complete new service strategy, SOPs, induction program, training and links to near by gin and whisky distilleries before the start of my new role in March, when the hotel was allowed to re-open its doors. Management of breakfast, lunch, dinner and bar service as well as occasionally supervising events operations, where part of my… Show more Support of the General Manager and owners during the refurbishment process of the hotel and restaurant during lock down. I was responsible for the creation of a complete new service strategy, SOPs, induction program, training and links to near by gin and whisky distilleries before the start of my new role in March, when the hotel was allowed to re-open its doors. Management of breakfast, lunch, dinner and bar service as well as occasionally supervising events operations, where part of my daily routine. The team met or exceeded sales targets, throughout the difficult period of ever changing C19 restrictions. Team spirit and engagement, as well as the working culture was excellent throughout my time as a manager and I was able to facilitate multiple promotion within my team that were well deserved. Show less

As a duty manager I was responsible for the support of all hotel departments including Housekeeping, Food and Beverage and Reception. I further supported the Operations and General Manager in up keeping the hotel's health and safety standards, quality assurance and guest relations management. In their absence I was responsible for overseeing operations and emergency protocol on the hotel floor.

Support the General Manager and HODs in the project management of the refurbishment of two restaurants, as well as creating a new training structure for the hotel and the F&B outlets. This includes the writing Business SOPs for - Guest Relation- Food and Beverage- Events- FinanceThe creation of guest and B2B relationships, as well as the set up of a concierge service at Links House. Expanding the Private Dining and Events offering, as well as the creation… Show more Support the General Manager and HODs in the project management of the refurbishment of two restaurants, as well as creating a new training structure for the hotel and the F&B outlets. This includes the writing Business SOPs for - Guest Relation- Food and Beverage- Events- FinanceThe creation of guest and B2B relationships, as well as the set up of a concierge service at Links House. Expanding the Private Dining and Events offering, as well as the creation of placement and graduate positions. Show less

- Opening and Closing of the Premises- Operations Manager (team focused)- Leading and Organisation of the Staff Wellfare Committee and the Vision United Commitee- Supervision of F&B, FOH, Shop and Guiding Team (Support of the Guiding Duty Manager the F&B Duty Manager and the Guest Experience Duty Manager)- Bussiness Planning for 2020- First AidReason for leaving: Sport Accident making it temp. impossible for me to perform DM duties

Reopening the Gleneagles fine dining restaurant the Strathearn after its refurbishment.- Fine Dining- Private Dining- Gueridon Service- Silver Service- Barista (level: Intermediate)Gained further experience in:- Glendevon: Afternoon Tea - Room Service - Century Bar: Chef de Rang - Private Dining: Cash Bar and Set-up

Employed as Placement Student and promoted to Chef de Rang in April.

I joined this hotel during their transition period from the Principal Group to the IHG group. My resposibilities included:- Creating bespoke experiences for guests- Delivering bespoke VIP guest services - Creating and delivering of bespoke guest amenities - Support of the Sales, Groups and Event Department- Support of the F&B Departments- Support of the Switchboard and Reception Team- Responsible for complaint handling and guest retention- IHG loyalty… Show more I joined this hotel during their transition period from the Principal Group to the IHG group. My resposibilities included:- Creating bespoke experiences for guests- Delivering bespoke VIP guest services - Creating and delivering of bespoke guest amenities - Support of the Sales, Groups and Event Department- Support of the F&B Departments- Support of the Switchboard and Reception Team- Responsible for complaint handling and guest retention- IHG loyalty programReason for leaving: University Placement Show less

- Membership Acquisition and Support- Website Mainenance - Organisation and Leading of the AGM - Guest Support

- Opening and Closing of the Premises - Guest Complaint Handling - Crisis Managment- First Aid- Opperational Support- Supervision and Break Cover for FOH and Shop Staff- Cash Handling and Banking

When I took over the management position in this hostel it had been mismanaged for quite a while. I started to rebrand the hostel, improve its complete online presence and create an entirely different training strategy and schedule for the staff. Ensuring great business to business relationships as well as good representation within the Edinburgh Tourism sector through Youth Travel Edinburgh and Travel Massive, lead to almost two years of constant improvement. The team and me got rewarded with… Show more When I took over the management position in this hostel it had been mismanaged for quite a while. I started to rebrand the hostel, improve its complete online presence and create an entirely different training strategy and schedule for the staff. Ensuring great business to business relationships as well as good representation within the Edinburgh Tourism sector through Youth Travel Edinburgh and Travel Massive, lead to almost two years of constant improvement. The team and me got rewarded with the hostel's first certificate of Excellence from TripAdvisor, Improving its rating by 100% into the top 25 of Speciality Lodging, after the first year, as well as a star recommendation in the Lonely Planet Edinburgh guide. 400% rise in profit, 60% rise of occupancy rates and decrease of staff turnover by 50% can speak for the incredible effort that the entire team put towards improving their place of work in these past 2 years. Annual expenses have been more than halved, besides more investment into the business and staff and I am very proud to have been able to be part of this journey.My many responsibilities included:- Human resource management, including training and conducting workshops- Yield Management - Customer and Business to Business Relationships- Marketing, Representation and Online presenceCompletely new to hostel management however, the past two years have been not only an improvement for the hostel but also for me. Managing means to learn and grow every day, enhance personal, practical and academical skills, embrace new knowledge, cultures and personalities. It means encourage others to achieve their full potential, working together in a team and planning ahead for the future. Show less

As a visitor assistant at the Scotch Whisky Experience my job included the roles of:- Shop Assistant- Bartender- Tour guide - Front of houseWhat I enjoyed the most about working at the Scotch Whisky Experience was the diversity of the tasks, working in a large team with people from all over the world and of course, sharing my passion and knowledge about whisky. I enjoy talking in front of people , passing on knowledge and answering questions. In the shop I was… Show more As a visitor assistant at the Scotch Whisky Experience my job included the roles of:- Shop Assistant- Bartender- Tour guide - Front of houseWhat I enjoyed the most about working at the Scotch Whisky Experience was the diversity of the tasks, working in a large team with people from all over the world and of course, sharing my passion and knowledge about whisky. I enjoy talking in front of people , passing on knowledge and answering questions. In the shop I was responsible for offering advice, help and recommendations, assist in stocking up, keeping the displays in order and selling our products. During my bar shifts I recommended whisky, prepared and assisted customers with their whisky tastings and was also responsible for general bartending tasks. My main duty however were those of a tour guide. It included greeting and getting to know the customers on my tour, help them discover or enhance their interest in whisky, expand their knowledge about Single Malts, Grain Whisky and Blends. In between these duties I was responsible for selling tours at the desk, assisting customers and prepare tour rooms for my colleges. I was able to further enhance my skills in public speaking and sales, my knowledge about whisky and my love to work in customer related jobs. Show less

As personal assistant to the director I was responsible to tend to his regular customers. Assist him with time management as well as task management and take some minor tasks completely off his hands. It was my job to manage distribution and storage of products and to present them on the shop floor. Furthermore my tasks included customer service, consultation and dealing with complaints.I was working mostly front of house, attended various courses about sales and sales products. Passed the… Show more As personal assistant to the director I was responsible to tend to his regular customers. Assist him with time management as well as task management and take some minor tasks completely off his hands. It was my job to manage distribution and storage of products and to present them on the shop floor. Furthermore my tasks included customer service, consultation and dealing with complaints.I was working mostly front of house, attended various courses about sales and sales products. Passed the "Junior Master of Colour" course by Wella Professional as well as the test as an officially trained hairdresser. During my studies I specialised in customer consultation, based on facial features and personal style, marketing, business organisation and chemistry. Show less