Coordinate Human Resources, Operations, IT, and Financial/Management reporting activities for 6 doctor small animal practice and canine physical rehabilitation center. Responsibilities include recruiting and hiring, IT, employee performance management, training, client relations, marketing, budgeting and forecasting, financial reporting, contracting, banking, accounts payable and receivable, facilities management, among others.

Consulting on Human Resources, Client Service, Financial Management, and Process Improvement for 2 privately owned small animal veterinary practices. Conducted practice observation and evaluation and developed proposal with insights and recommendations to help the practice become more profitable and a desired place to work for its employees. Responsibilities included recruiting and hiring, employee performance management, training, budgeting and forecasting, financial reporting, and policies and procedures.

Directed a 50 person client service/account management team supporting payroll and payroll tax outsourcing for 175 Fortune 500 companies. Directed all client support activities including tax data transmissions, amendment processing, tax agency response coordination, payroll tax filing and deposits, and client tax funding. Responsible for overall client satisfaction, retention, and profitability including dispute resolution, pricing, accounts receivable, and contract negotiations. Coordinated development of client needs into new product functionality with Marketing and Sales organizations. Collaborated with other internal departments to develop tax system enhancements and product improvements.

Led a shared services center comprised of 75 people supporting a 700-unit convenience store/gasoline service station network. Managed an annual operating expense budget of $9.6 million. Directed all support activities including: weekly payroll and benefits for 5,500 employees; centralized convenience store merchandise price book containing retail and cost for over 10,000 convenience store items; accounting data, accuracy, and reporting for the subsidiary with over $300 million in annual merchandise sales; and customer call center staffed on a 7 day/week basis.

Manager Commercial Card Marketing, Territory Manager, Commercial Fuels Sales Representative, Marketing Assistant