Customer Service Specialist
Current• Order to Cash process for Key Customers• SAP• EDI• ORDRSP, INVOICE implementation • OTIF improvement • Reports of sales orders• Freight analysis• Claim operations • Development tool for calculating order to customer• Taking part in E-comm projects• Improving online store performance for Click & Collect project• Drafting contracts• Development of CS Manual for customers• Development of listing for Customers with AI-Driven platform• Improvement of transport occupancy• Implementation of electronic documents management • Mentorship