Julia Tropea Email & Phone Number

Blainville, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Canada Area

Montreal, Canada Area

Montreal, Canada Area

Montreal, Quebec

• Provide outstanding customer service• Perform check-ins, check-outs and customer bookings• Respond to various customer requests• Assist clients with respect to complaints• Respond to internal and external phone calls• Communicate with other departments• Make payments transactions and credit card authorizations• Perform tasks related to the night audit• Use of the automated computer system Lightspeed

Montreal, Canada Area

Final Internship - ITHQ

Laval & Boisbriand, Quebec

• Perform the position of barista and clerk• Present a diverse menu• Prepare and sell drinks by following the recipes and preparation techniques• Prepare homemade recipes• Maintain the supply of pastries and food offered• Maintain inventory of the restaurant and the shop• Maintain a healthy work environment in compliance with hygiene and safety standards • Supervise new employees• Manage customer transactions and the management of tips

Laval, Quebec

• Make room reservations • Keep track of rental hours • Keep track of the alcohol inventory • Manage the room keys inventory• Organize the work schedule of the housekeeping attendants• Execute the daily reports concerning the operations

Playa Del Carmen, Quintana Roo, Mexico

• Greeting guests according to hotel standards• Scheduling appointments• Assisting guests with their arrival and their departure• Answering calls and respondig to special requests• Assisting guests with special needs • Promoting the different services offered• Assisting the guests with their payments • Giving tours of the spa facilities• Taking care of administrative duties

Place Rosemère, Rosemère

• Marketing Sales Management • Advising clients of the new trends• Storing daily deliveries• Monitoring of the fitting rooms• Providing customer service and handling cash• Creating the fashion displays • Storing of the shelves and display tables• Participate in anti-theft procedures

Banff, Alberta

• Using the Opentable system• Greeting guests• Ensuring comfort during guests’ stay• Working as a Junior Server• Clearing tables and resetting them• Working as a Food Runner & Banquet Server • Providing Guests Services

Boisbriand, Montreal

• Handling exchanges and refunds • Providing customer service • Working as a floor employee • Working as a salesperson in the technology department

Certificate In Management And Socio-Cultural Practices Of Gastronomy, Business Administration And Management, General, Bachelor Degree

Management Development Certificat, Business Administration And Management, General

Administration Certificat

Signature Diploma, International Hospitality Management

Diploma Of Collegial Studies, International Hotel Management

I took many management and operations classes that have allowed me to explore different areas in the hospitality industry. My internships.