Julia Vasquez Email & Phone Number

Tustin, California, United States

In this capacity, I spearhead the transformation of our claims department, orchestrating a comprehensive strategy that encompass everything from claim initiation to resolution. Leading a dedicated team of six claims managers, I focus on streamlining operations, enhancing efficiency, and ensuring rigorous compliance, while managing claims for 6700+ employees and over 1,400 reported injuries annually. A cornerstone of my success was the optimization of our return-to-work program, which resulted in a marked increase in the return-to-work rate and a reduction in company costs. By fostering collaboration with injured employees, claims adjusters, and medical facilities, and by exploring opportunities with non-profits, we expedited the reintegration process, thereby enhancing employee morale and reducing overall expenses.Another hallmark achievement was the introduction of an incentive program that motivated the claims management team to reduce their caseloads by 10-15%, thereby surpassing our close rate goals. This initiative fostered a proactive and results-driven team environment, leading to early claim resolutions and enhanced team productivity. By aligning team incentives with our strategic objectives, we not only improved operational efficiencies but also boosted morale and fostered a culture of excellence and accountability within the department.

Here, I contributed to the efficiency and effectiveness of our claims management processes, under the strategic direction of the CEO. My role encompassed a comprehensive scope of responsibilities that ensure the seamless operation of our claims department. I ensured meticulous management of all reported claims, rigorously overseeing their assignment to adept team members. My focus was on guaranteeing that each claim is not just addressed but managed with the utmost proficiency, aligning with our standards for excellence and customer satisfaction.Working in close tandem with the CEO, I played a critical role in the decision-making process for claims resolution. Providing support and key insights to the leadership, I helped drive early resolutions and cost savings for the company.I was also involved in identifying and implementing improvements within the claims management process. By analyzing current methodologies and outcomes, I spearheaded initiatives that streamlined operations, reduced turnaround times, and elevated the overall quality of our claims handling.

As a Payroll Manager, my primary role encompassed overseeing the payroll processing for a sizable workforce of 4,000 employees, ensuring not only the accuracy and timeliness of payments but also maintaining the financial integrity of our operations. My responsibilities extended beyond payroll processing to include managing accounts receivable/payable, spearheading financial report reconciliations, and overseeing critical tasks, like wage adjustments and direct deposits.I implemented stringent check-and-balance systems that guaranteed 100% payroll accuracy for 4,000 employees, eliminating errors and ensuring timely payroll distribution. This initiative not only bolstered the company's reliability but also significantly enhanced our operational efficiency.Moreover, I optimized the client time card submission process for over 400 clients, achieving a consistent Monday submission rate. Through proactive outreach and the integration of system enhancements, I was able to significantly improve the timeliness of payroll processing, thereby streamlining operations and enhancing client satisfaction.