Julia Walker Email & Phone Number

Huntingdon

Northampton, United Kingdom

• General areas of responsibility:
• Process & Quality Assessment: To assess case handler performance against regulatory requirements, TCF principles and documented processes to ensure no business or customer detriment, and identify and share examples of.
• Deliver Feedback: To provide comprehensive and clear written feedback for case handler assessments, supporting with verbal feedback where applicable
• Perform Root Cause Analysis: To identify trends for process and quality failures, identify potential solutions and report findings accordingly to team leaders to support with continuous improvement
• Support all PPI change initiatives: To understanding the impact from a QC and operational perspective, escalate issues arising and support with implementing additional control measures or interim processes as applicable

Northampton, United Kingdom

• Working with a small projects team I deliver business improvement projects, managing the project throughout its lifecycle and fully integrating change into business as usual. In addition, during a secondment I.
• Project Process Ownership: Designer, documenter and implementer of the project lifecycle processes for the business to deliver a standard approach across all projects, carrying out periodic audits of process compliance.
• Projects Team Lead: To mentor and develop a team of 4 coordinators, scheduling and allocating all approved projects and monitoring all active projects / programmes in their portfolios, identifying potential project.
• New Product Development (NPD) Projects Lead: To baseline, plan and deliver all projects within the NPD portfolio including new customer claims types, a self-service Wills product and selling insurance products
• Full Internal and External Stakeholder Management: To ensure that all relevant stakeholders were fully engaged from the project proposal stage (as applicable) through to project delivery, providing comprehensive.

Chippenham, Swindon And Doncaster

• On secondment to the GBOP Project Team, I supported the Change team and delivered the following:
• Role Reviews: HR and Finance administration role reviews before Oracle implementation and centralisation of both functions
• From/To Gap Analysis: Co-hosting sessions with Operations, HR and Finance Teams, and collating outcomes for the Change Management Strategy Document
• Training Needs Analysis: Collating all new manual and system-based processes from Business Process Diagrams, mapping these to roles and identifying training audiences.
• HR Administration Process Design and Implementation: To own the design, testing and delivery of the new HR starters, movers and leavers Admin process. This included form re-design to cover minimum requirements of the.
• Organisation Design support: Establishing roles, responsibilities and job descriptions for proposed new Service Delivery Centre, predicting resource levels required and identifying all activities removed from.

Chippenham

• General areas of responsibility:
• Office Management / PA: To manage all office activities, coordinating delivery of the Learning & Development and Graduate Recruitment Programmes, and act as PA for the Department Director. This included managing.
• Departmental Projects Lead: To plan and deliver all departmental projects and continuous improvement initiatives. This included working with Monster for a new recruitment platform and the global Wincanton Senior.

Various

• After leaving Soll Leisure as a full time General Manager and champion of Continuous Improvement, I was asked to return on a consultancy basis and deliver a variety of projects across the business.General areas of.
• Full Stakeholder Management: To Identify and engage with all stakeholders, managing on-going communications throughout the project as agreed and building on these relationships to ensure effective and collaborative.
• Project Planning, Delivery and Implementation
• Risk Management: To take ownership of all identified risks ensuring measures were in place to minimise or remove them wherever possible
• Change Management: To analyse and assess current working practices and map to the “new world”, assess the impact of change on roles and individuals and mitigate impact through involvement at every level, identifying.
• Process Design, Testing and Implementation: To design and document new and / or re-engineer old processes to deliver new requirements, undertake quality testing of outputs and hand-off points and implementing fully.