Julia Westfall Email & Phone Number

Dedicated to 24/7 support of team and team/management procedures. Oversee, advise, train, document, monitor report and continually provide input regarding positive process improvement and procedure analysis. Monitoring of systems to prevent failuresAddress CSR’s and update CSR reporting database applicationCreate, document, and update proceduresEffectively facilitate meetings at multiple levels of staffPrepare written communications to corporate managementStudy and analyze procedural problems related to production, operating methods, Performance to provide and implement recommendations for improvementsResponsible for tracking and resolving programming problemsDevelop test plans and test scriptsOversee and participate in all levels of project/change life cycle• Project scope, assumptions, issues, goals, measurable objectives, risk assessment, estimate and negotiate resourcesAssist with new development and problem escalation and resolution, group problem solving Work in various operating system environmentsAssist with incorporating HIPAA regulationsParticipate in multiple departmental projectsLead Projects within department and over multiple departments, multiple systems, and multiple functional areasPerform Cycle Duty