• Managed and maintained confidential patient records in compliance with HIPAA regulations• Facilitated patient inquiries and requests via phone and email, providing professional assistance and guidance on accessing medical records and other relevant information, enhancing patient satisfaction• Collaborated with healthcare professionals and administrative teams to streamline record-keeping processes and improve overall clinic operations and patient care delivery

• Conducted individual and group piano lessons for students of all ages and skill levels• Operated a piano teaching business, acquiring and retaining clients through proactive marketing efforts and exceptional service delivery• Managed all aspects of the business, including client acquisition, scheduling, curriculum development, and financial administration, ensuring smooth operations and client satisfaction