• Served as SME on sales operations processes and B2B2C tools; partnered with sales executives to drive new projects and system enhancements focused on generating sales and streamlining internal processes• Global product owner for B2B order management solution; partnered with cross-functional teams in sales, customer service, IT engineers and vendor to define a prioritized roadmap and deployed new system features for 110+ internal users and 2,700 wholesale customers; conducted regular training sessions to inform sales team of new product capabilities and developments• Created and provided functional specifications to onshore and offshore developers to deploy new functionalities and business processes• Managed a large-scale full life-cycle SAP S/4 Hana implementation ($2.5M) including requirements engineering, IT system design, hands-on configuration, data conversion, various UAT cycles, hyper-care, and post-production support• Global SD (Sales & Distribution) Lead instrumental in the functional roll out of a new global ERP platform based on the latest SAP S/4 Hana architecture. Effectively managed a global team comprising of four functional consultants across India, China, and the U.S.

• Global Project Manager and Scrum Master for eCommerce platform migration from Magento to Shopify for three global brands across US, EU, and UK using Agile methodology; led daily standup meetings and defined weekly sprints• Redesigned and deployed scalable IT solutions by conducting root cause analysis and defining process gaps and inefficiencies• Analyzed and translated business requirements into functional specifications for ABAP programmers to develop custom reports, interfaces, enhancements, and forms by mapping them to standard SAP processes• Defined system configuration; unit and integration testing; data conversion and validation; preparation of training materials; defined cutover tasks; provided go-live production support

• Led real-time research, data analysis, and requirements gathering for 50+ RFPs covering $230M worth of prospective business with a win rate 38% greater than industry standard• Led global implementation project, for a $4.5M annual revenue account, leading team of 5 across Singapore, Ireland, and the United States• Created pricing models and frameworks based on clients’ business requirements and proposed solutions• Analyzed client data to identify key success metrics, business trends and process improvement opportunities • Integrated financial analyses, pricing models, supply chain vantage points, and contract reviews to deliver and present final solution offerings to internal and external stakeholders• Engaged with sales, finance, IT, and logistics engineer staff to refine solution designs and external deliverables

• Managed program ownership, P&L, and KPI responsibility for the hardware division of a US Fortune 500 technology company; oversaw daily operations achieving 99% fill rate of warranty orders• Redesigned client engagement process and pricing structure to convert revenue into profits• Enhanced financial reporting integrity by analyzing data errors and collaborating with the accounting and SAP BI team to correct the business logic• Optimized processes up to 40% by identifying inefficiencies and leveraging business system transactions to drive process improvement and end-user functionality• Mapped and implemented scalable processes reducing $410K of non-moving inventory

• Advised consumers on fraud protection laws and procedures, covering complex litigation and dispute resolution• Delivered $20K+ in individual restitution to consumers through proactivity and attention to detail in case information• Handled ethics issues for unique products, addressed payday loan scams, and counseled on international wire fraud• Managed data and communications in class-action case of furniture store repeat fake liquidations

• Coordinated logistics for 10-week program on international trade certification for C-levels in manufacturing business• Crafted market entry strategies to the Brazilian and Asian markets for local businesses based on internet research