•Efficiently manage Tier 1 help desk escalations and follow-up, ensuring timely and effective resolution of technical issues•Provide daily IT support and troubleshooting, catering to users with varying levels of technical knowledge•Assist IT staff with general duties and take on additional responsibilities as required, demonstrating adaptability and teamwork

•Completed the Hispanic/Latinx Possibilities Summit, boosting networking, personal branding, and career exploration skills•Gained insights into Goldman Sachs and financial operations through interactions with industry leaders•Enhanced technical and recruitment skills for summer analyst role applications

• Engaged in learning consulting business principles and professional development.• Participated in a case competition, formulating strategies for hypothetical companies, conceived and introduced by TAMID members, in a collaborative business proposal setting.

• Led a semester-long design project, overseeing both product engineering and brand development.• Focused on market research, utilizing key indicators such as Total Addressable Market (TAM), Serviceable Available Market (SAM), and Serviceable Obtainable Market (SOM) to understand the market.• Selected to pitch our company and product to potential investors in a competition, securing third place among the participating teams.

• Gained a holistic understanding of financial markets by exploring trends and key drivers.• Examined mergers and acquisitions deals, financial operations, and prominent participants across diverse industries.• Attended weekly meetings and in-person events to monitor progress and network with professionals in the field.

• Conducted comprehensive analyses of product stability to ensure consistent quality across varying temperature levels and altitudes.• Researched and disseminated valuable insights on new product development and testing methodologies, facilitating the formulation of effective procedures by analysts.• Utilized chromatography techniques to generate digital sequences and prepare liquid samples, contributing to the precise analysis of products.

• Developed fragrance samples to acquire customer feedback, enhancing customer satisfaction and aiding manufacturing decisions.• Designed experiments using Agilent chromatograph and analyzed intricate chemical compositions with MassHunter software, contributing to precise insights.• Employed computational modeling techniques to optimize fragrance costs by methodically testing and evaluating various components.

• Conducted thorough analysis of the US market, delving into competitor research and studying US-based issuance companies. • Formulated a robust market penetration strategy, enabling the company to make a successful and impactful entry into the US market.• Created a comprehensive digital report and delivered a compelling presentation to shareholders, showcasing the proposed penetration strategy's potential for success.

• Collaborated with cross-functional teams to assess company performance, identify bottlenecks, and develop cost-effective solutions.• Constructed a comprehensive digital report, strategically presented to shareholders, highlighting resource optimization opportunities and proposing solutions for bottleneck-related issues.• Partnered with Human Resources to analyze and enhance employee induction programs, resulting in a seamless and effective onboarding strategy.