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Julia Arora is listed as Project and Operations Management based in Seattle, Washington, United States. AeroLeads shows a work email signal at mcmaster.com and a matched LinkedIn profile for Julia Arora.
Julia Arora previously worked as Customer Service Management at Mcmaster-Carr and Parcel Packing and Assembly Management at Mcmaster-Carr. Julia Arora holds Accelerated Master Of Science (M.S.), Public Policy And Management from Carnegie Mellon University - H. John Heinz Iii College.
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Experienced leader with strong project management, customer experience, and process improvement background.
Listed skills include Operations Management, Decision Analysis, Process Improvement, Customer Service, and 16 others.
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Cleveland/Akron, Ohio Area
Identified areas to improve the customer experience and drive down customer contacts, communicated new software and service procedures, and reviewed conversations to understand how business changes impacted customers.Analyzed customer contacts and trends to report bi-weekly to senior leadership surfacing financials, emerging issues, and cost reduction initiatives.
Cleveland/Akron, Ohio Area
Reduced departmental capacity constraints by designing a system change to alter work selection prioritization across the warehouse.Led the effort to improve employee job satisfaction and retention through the use of personal music devices while working in the warehouse from concept to rollout in less than a year. Developed twelve packers by reviewing damaged shipments, reviewing how to pack fragile items, and administering annual employee reviews.
Cleveland/Akron, Ohio Area
Overhauled new-hire customer service training to provide in-depth context of business operations and inspire meaningful outcomes to customer issues.Responded to website and system outages, ensured customer service levels were met, and researched various customer service issues related to web visits, export items, product searches, and email failures.Responsible for the performance of ten individuals by reviewing their work, conducting weekly development sessions, creating collaborative learning sessions, and administering quarterly employee reviews.
Cleveland/Akron, Ohio Area
McMaster-Carr is an industry leader in the $130 billion Maintenance, Repair, and Operating Products (MRO) market. Completed a six-month rotation to learn about the business and improve departmental operations.
Co-authored a report on defense contracting in Iraq/Afghanistan that stemmed Congressional regulation of DOD contracting policies.
Activities and Societies: Financial Analysis Teaching Assistant, Sahaja Meditation Club, Senior Thesis- Facilitating EBT to Deliver Food.
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Julia Arora is listed as Project and Operations Management.
AeroLeads has found 1 work email signal at @mcmaster.com for Julia Arora.
Julia Arora is based in Seattle, Washington, United States.
Julia Arora has worked for Mcmaster-Carr, Congressional Research Service, and Carnegie Mellon University.
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Julia Arora holds Accelerated Master Of Science (M.S.), Public Policy And Management from Carnegie Mellon University - H. John Heinz Iii College.
Julia Arora is listed with skills including Operations Management, Decision Analysis, Process Improvement, Customer Service, People Development, Supply Chain Management, Employee Training, and Microsoft Excel.
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