Julia Behling Gross Email & Phone Number

Dublin, County Dublin, Ireland

• Responding effectively and accurately to customer calls from three different dealerships.• Conducted a follow-up with customers post-sale, addressing questions and ensuring satisfaction and fostered brand loyalty.•Dealing with customer complaints, offering patient assistance. •Switch calls to each department, answering 160 calls per day.•Using ticketing system to track the customer queries.

Dublin, County Dublin, Ireland

• Responsible for keeping children safe promoting physical, emotional, intellectual and social development.• Negotiating contracts and fees with parents.

New York, United States

•Actively participated in the host family's cultural exchange program, sharing insights into my own cultural background and traditions.•Cultivated a multicultural learning environment, promoting language diversity and appreciation for different cultures.•Fostered a nurturing and supportive environment, cultivating positive relationships with the children based on trust and respect.•Collaborated effectively with parents to maintain open lines of communication regarding children's activities, achievements, and challenges.•Built strong, positive relationships with both the children and parents, earning trust and appreciation for my dedication, reliability, and genuine care.Achievements:•Successfully relocated to another country, demonstrating adaptability, and resilience.•Successfully adapted to a new cultural environment, demonstrating open-mindedness, flexibility, and cross-cultural communication skills.•Improved language proficiency in America, enhancing my communication abilities and language skills, both verbally and in writing.

Jaraguá Do Sul, Santa Catarina, Brazil

•Adapt teaching methods and materials to meet students' varying needs and interests•Cooperate with parents to support students' learning and healthy development in school and at home.•Pursue professional development by attending educational conferences and teacher training workshops•Planned tests and assessment methods, maintained positive student-teacher relationships and cooperated with parents on a daily basis.

Jaraguá Do Sul, Santa Catarina, Brazil

- Managed all incoming calls and emails, providing timely and appropriate responses and forwarding them to the relevant staff members, ensuring efficient communication within the organization.- Collaborated closely with the Reception Manager to maintain high reception standards, ensuring a welcoming and organized front desk environment.- Demonstrated exceptional customer service skills by promptly answering incoming calls, reducing call waiting time by 30%, and directing inquiries effectively, contributing to improved customer satisfaction.

Bachelor Of Arts - Ba, Marketing

• Creating a solid foundation in Digital Marketing, brand management, and consumer behaviour. • Development of practical skills in market.

Associate'S Degree, Social Psychology

-Provide multi-disciplinary and evidence-based therapies to aid positive behavioural changes in classroom, at home and in the community..

Associate'S Degree, Toefl Preparation Workshop

Getting practice with every section of the internet-based TOEFL test, including grammar, vocabulary, reading, listening, speaking and test.

Associate'S Degree, Cross-Cultural Communication

Itensive Program, Social Psychology

▪ Coursework that empowers you to succeed in a diverse, multicultural world. ▪ Strong foundation in research and practical skills highly.

Bachelor Of Technology - Btech, Journalism, Unfinished

• Demonstrated skills in written communication with multiple award-winning pieces and a strong willingness to revise and edit my work. •.