Julia Bliss Email & Phone Number

White Plains, New York, United States

White Plains, New York, United States

• Assist in managing the daily operations of a 501-unit property
• Motivate, train and coach the Sales and Marketing Associate team to generate and ensure top revenue through sales and renewal activity
• Negotiate renewal rates for current residents
• Keep current with market trends, direct comps and company initiatives
• Convert leads into community tours by following up with all prospects
• Handle resident concerns, answer reviews, enter service requests and keep resident accounts & documents up to date

New Jersey, United States

• Managed and operated two high volume shops
• Managed the P&L of the business
• Set shops sales goals to drive revenue
• Responsible for customer relations
• Controlled and maintained shops inventory, expenses and orders
• Recruited, hired, educated and trained staff on company set standards, product knowledge and policies

Scottsdale, Arizona, United States

• Responsible for all group business; corporate and independent travelers
• Worked closely with the resorts sales department and conference services in planning the group’s activities, site visits and overall experience at the Spa
• Acted as the point of contact for all group correspondence with group planners and high profile, VIP guests
• Developed contracts as well as design personalized spa and fitness experiences tailored to each group, including Fortune 500 companies
• Conducted research on local spa market and develop new ideas and package ideas to stay ahead of the competition

Scottsdale, Arizona, United States

• Supervised a 24 room spa & fitness facility
• Hired and trained front desk staff
• Made weekly schedules for spa front desk staff
• Responsible for overseeing entire spa staff when Manager on Duty
• Coordinated guest booking via phone, email and online requests
• Ensured guest satisfaction and handle guest recovery situations

• Provided memorable and relaxing spa experiences for all guests and members
• Scheduled services for individuals and large groups
• Answered questions about services, updated and confirmed reservations

White Plains, New York

• Performed hair services such as cutting, coloring, styling and extensions
• Educated guests on products and tools
• Responsible for meeting personal service and retail goals
• Maintained salon social media outlets, created promotional ideas and ways to boost Salon revenue

Lord & Taylor, West Nyack, New York

• Inspired, coached and developed team to achieve personal and team targeted sales goals while creating a positive selling environment
• Built customer relationships through follow up appointments and phone calls
• Analyzed week to date, month to date and year to date sales and developed an action plan to drive sales
• Effectively managed all store operations, scheduling, inventory control, store events, promotions and visual changes ensuring consistency and compliance

Lord & Taylor, West Nyack, New York

• Performed makeovers, demonstrations for beauty/skin promotions
• Strived to meet daily counter and personal set goals
• Traveled to different stores for events to promote the brand
• Provided unsurpassed customer service and makeovers while building client loyalty

New York, New York

• Assisted the Director of Public Programs & Marketing, as well as, the Vice President of Marketing & Public Affairs with event related issues such as press releases, press kits, service agreements, purchase orders and.

Bachelor Of Arts, Speech Communications And Rhetorical Studies

Activities and Societies: Delta Chi Delta

Communication And Media Studies