Julia Breschke Email & Phone Number

Nuremberg, Bavaria, Germany

Nuremberg, Bavaria, Germany

Dublin, County Dublin, Ireland

• As customer service representative, I supported Google products via inbound, outbound calls and via email for German and English speaking customers in the DACH market.
• Supported online advertising and product shopping campaigns (AdWords, Merchant Center), also supported website performance reporting tool (Analytics) as well as how to edit business data on Google and Maps (Google My.
• Account optimiser for new customers- Proactively reaching out to new AdWords users via outbound calls. Created and optimised their advertising campaigns.

Dublin, Ireland

At Google, I made outbound calls to Google users to resolve their account queries and educated users how to avoid authentication issues.During the calls, I ensured to drive high customer satisfaction and constantly improved call quality for all German and English-speaking Google users. Within the Accenture team, I performed quality checks of the team's.

Ancona, Italy

As a sales representative I explored business opportunities of the German market in tourism, worked on product improvement, translations and created a website for the company and social networks pages.For an internationalisation project, I coordinated project work of economic student of university and suggested strategies for business expansion.

Ilmenau, Germany

At the university I worked for the Department of Media Production in usability testing for multimedia products and equipment. My tasks included planning, conducting and analyzing the usability tests with testing persons as well as preparing the reports for presentation.For the Department of Digital Games and Virtual Reality, I translation research papers.

Ilmenau, Germany

As part of the team of the city museum of Ilmenau, I was responsible for the museum’s press and public relations activity in accordance with the museum's director. This included writing press releases, arranging the website and planning events.

Msida, Malta

At Besedo, I was working as a German customer service agent for an e-commerce platform. I worked on customer relationship management by replying to customer queries in writing and conducting e-mail marketing activities and moderated the ads of the website.

San Gwann, Malta

The NGO initiated a project about the representation of migrants and asylum seekers in the Maltese media. I analysed the content of English-speaking newspapers.

Kleinblittersdorf, Germany

This voluntary project for a NGO took place in a nursing home and involved international participants refurbishing and maintaining the surroundings of this residence. I was included in the preparation of the project in the office in Stuttgart and coordinated the group work at the summer camp in the town of Kleinblittersdorf near the French border.

Bachelor'S Degree, Communication Studies, Archaeology

Major in Communication Studies with courses in Media Studies, Marketing, Advertising, Public Relations, Graphic Design

Master Course, Media And Communication Science

Activities and Societies: we4you international students' program, Wortkombinat debating club2011- 2014 Specialisation in Technology and.