Callie Smith Email and Phone Number
Callie Smith work email
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Callie Smith personal email
Callie Smith is a Experienced Customer Enablement and Success Professional at Benefit Communications Inc.. She possess expertise in customer service, account management, blogging, social media, customer relationship management and 1 more skills. Colleagues describe her as "Callie is a highly motivated, adaptable, diligent team member who can juggle multiple responsibilities and projects and does so with a positive attitude and smile on her face. She is a tremendous teammate who works cross-functionally to ensure projects are successful and outcomes are achieved. She was our team’s representative on a variety of strategic initiatives with high visibility and importance which needed tight coordination across various departments. Not only did Callie… Show more"
Benefit Communications Inc.
View- Website:
- benefitcommunications.com
- Employees:
- 116
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Client Success ManagerBenefit Communications Inc. Jul 2024 - Present
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Business Process Systems Analyst (Proxy Product Owner)Modus21, Llc. Apr 2024 - Jun 2024Charleston, South Carolina, United States -
ConsultantThe Village Bookseller Sep 2023 - Mar 2024Mount Pleasant, South Carolina, United StatesIn addition to working on the sales floor as needed, managing inventory and recommending products to clients, I have been helping to integrate the Bookmanager POS system with Quickbooks Online and recommending other best practices for store and systems management. -
Customer Success Adoption Program ManagerBlackbaud Sep 2021 - Feb 2023 -
Customer Feature Adoption & Enablement Program ManagerBenefitfocus Sep 2018 - May 2020Charleston, South Carolina -
Customer Success ManagerBenefitfocus Sep 2015 - Sep 2018 Facilitates HR administrator configuration and use of HRIS system (SAAS) to manage employee benefits Manages large employer accounts, ranging from 800 – 14,000 employees to provide technical and operational support; maintains account health with ongoing touch-base and outreach Intakes, tracks and manages HR Administrator inquiries and report requests Facilitates weekly operations meetings to address client issue resolution in a timely manner Exercises knowledge of HR policies to guide the technical aspect of benefit administration Partners with software engineers to configure a client-specific platform that addresses business needs Acts as liaison across technical and operational departments when researching and reporting on application issues Conducts internal testing/QA for clients before patches, updates, and renewals to ensure functionality Researches file and data issues using the enrollment platform as well as various proprietary systems
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Application ConsultantBenefitfocus Sep 2014 - Aug 2015 Provided ongoing support to clients as it relates to the functionality, navigation and general use of software applications Managed client relationships with HR Administrators that support up to two thousand employees Assisted clients by phone and email to help them understand regular updates made to Benefitfocus applications Identified, triaged, and reported software functionality issues to the Benefitfocus Engineering team as they arose Developed and maintained a continuous relationship with insurance carriers, clients and internal resources Managed email requests from clients regarding employee coverage, policy cancellations and policy renewals Assisted with training of global resources locally and via video conference
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Office AdministratorCopper Penny Apr 2013 - Sep 2014 Assisted Buying Office in order placement, inventory management, and product analysis Assisted Franchise Office in document writing, distribution of inventory, and billing Assisted Accounts Payable department in documentation of credits and invoices Created marketing materials and maintained customer distribution database in Constant Contact and Quickbooks POS Assisted with planning and execution of company events and marketing campaigns Fielded customer escalations and inquiries at the corporate office Predicted and prevented any issues that might arise in a fast-paced, high-pressure corporate environment Used Quickbooks POS to create, distribute, and analyze data, troubleshooting locally and remotely as needed Trained team members and franchisees on company processes, procedures, and software systems -
Sales Associate / KeyholderCopper Penny Shooz Aug 2012 - Apr 2013 Provided high-quality customer service in a fast-paced, results-oriented sales environment Developed and maintained customer relationships to maximize customer retention Assisted in merchandising and created visual displays Created engaging, high-quality content for social media marketing -
Freelance CopywriterSūmèr, Llc Apr 2012 - Jun 2012Wrote marketing copy, emails, and blog posts for clients in a fast-paced, results-oriented Internet startupWorked in a real-time collaborative environment with local and remote associatesDelivered high-quality content on tight deadlines
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Editorial InternArt Mag Aug 2011 - Feb 2012 Assisted with the day-to-day operations and development of a local quarterly arts publication Saw two issues through the entire publication lifecycle, contributing content, fact-checking, and proof-reading as needed Researched and interviewed local artists and business owners for feature articles Planned, promoted, and executed several events for Charleston’s art community Promoted the magazine to potential advertisers and distributors through cold calling and follow-up correspondence Maintained Excel database of distributors, updating as magazines were delivered Routinely used Wordpress, Constant Contact, and Microsoft Office to create and organize information
Callie Smith Skills
Callie Smith Education Details
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Environmental Studies
Frequently Asked Questions about Callie Smith
What company does Callie Smith work for?
Callie Smith works for Benefit Communications Inc.
What is Callie Smith's role at the current company?
Callie Smith's current role is Experienced Customer Enablement and Success Professional.
What is Callie Smith's email address?
Callie Smith's email address is ca****@****cus.com
What schools did Callie Smith attend?
Callie Smith attended Wofford College.
What skills is Callie Smith known for?
Callie Smith has skills like Customer Service, Account Management, Blogging, Social Media, Customer Relationship Management, Microsoft Office.
Who are Callie Smith's colleagues?
Callie Smith's colleagues are Douglas Patterson, Ken Keller, Mary Scott, Sherry Fitzgerald, Stewart Brandt, Les Croy, Viviano Flores.
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2hercampus.com, ferrellhosp.org2 +161884XXXXX
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Callie Smith
Bentonville, Ar -
Callie Smith
Duluth, Ga2sec.coop, hbu.edu
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