Callie Smith Email & Phone Number

Charleston, South Carolina, United States

Mount Pleasant, South Carolina, United States

In addition to working on the sales floor as needed, managing inventory and recommending products to clients, I have been helping to integrate the Bookmanager POS system with Quickbooks Online and recommending other best practices for store and systems management.

Charleston, South Carolina

 Facilitates HR administrator configuration and use of HRIS system (SAAS) to manage employee benefits Manages large employer accounts, ranging from 800 – 14,000 employees to provide technical and operational support; maintains account health with ongoing touch-base and outreach Intakes, tracks and manages HR Administrator inquiries and report requests Facilitates weekly operations meetings to address client issue resolution in a timely manner Exercises knowledge of HR policies to guide the technical aspect of benefit administration Partners with software engineers to configure a client-specific platform that addresses business needs Acts as liaison across technical and operational departments when researching and reporting on application issues Conducts internal testing/QA for clients before patches, updates, and renewals to ensure functionality  Researches file and data issues using the enrollment platform as well as various proprietary systems

 Provided ongoing support to clients as it relates to the functionality, navigation and general use of software applications Managed client relationships with HR Administrators that support up to two thousand employees Assisted clients by phone and email to help them understand regular updates made to Benefitfocus applications Identified, triaged, and reported software functionality issues to the Benefitfocus Engineering team as they arose Developed and maintained a continuous relationship with insurance carriers, clients and internal resources Managed email requests from clients regarding employee coverage, policy cancellations and policy renewals Assisted with training of global resources locally and via video conference

 Assisted Buying Office in order placement, inventory management, and product analysis Assisted Franchise Office in document writing, distribution of inventory, and billing Assisted Accounts Payable department in documentation of credits and invoices Created marketing materials and maintained customer distribution database in Constant Contact and Quickbooks POS Assisted with planning and execution of company events and marketing campaigns Fielded customer escalations and inquiries at the corporate office Predicted and prevented any issues that might arise in a fast-paced, high-pressure corporate environment Used Quickbooks POS to create, distribute, and analyze data, troubleshooting locally and remotely as needed Trained team members and franchisees on company processes, procedures, and software systems

 Provided high-quality customer service in a fast-paced, results-oriented sales environment Developed and maintained customer relationships to maximize customer retention Assisted in merchandising and created visual displays Created engaging, high-quality content for social media marketing

Wrote marketing copy, emails, and blog posts for clients in a fast-paced, results-oriented Internet startupWorked in a real-time collaborative environment with local and remote associatesDelivered high-quality content on tight deadlines

 Assisted with the day-to-day operations and development of a local quarterly arts publication Saw two issues through the entire publication lifecycle, contributing content, fact-checking, and proof-reading as needed Researched and interviewed local artists and business owners for feature articles Planned, promoted, and executed several events for Charleston’s art community Promoted the magazine to potential advertisers and distributors through cold calling and follow-up correspondence Maintained Excel database of distributors, updating as magazines were delivered Routinely used Wordpress, Constant Contact, and Microsoft Office to create and organize information