Julia Cicchelli Email & Phone Number

Toronto, Ontario, Canada

Richmond Hill, On, Canada

•Addressed staff and management inquiries on various employee-relations matters, including benefits, conduct, grievances, and organizational change.•Served as DRI and primary contact for LOA requests related to disability, accommodation, and return-to-work.•Created and revised job descriptions/ postings, tracking jobs on numerous job boards, screening resumes, conducting preliminary interviews, and scheduling interviews.•Ensured positive onboarding experience for new hires. Improved on new and existing processes, including the creation of a digital new hire package.•Administrative tasks, including data entry, offer letters, contract amendments, internal division transfers/ requests, company-wide memos, employment verifications, and exit interviews.•Wrote, edited, and reviewed policies and procedures for compliance with regulatory requirements and best practices.•Partner with the payroll team to ensure accuracy of payroll data, consistency in payroll timelines, and compliance with employment laws.•Conducted termination meetings, overview paperwork to ensure correctness, and coach managers on best practices during the termination process.•Handled disciplinary matters, investigations, mediations, conflict resolution meetings, complaints, attendance management, and workplace accommodations.•Created and administered internal training programs, including Harassment and Health and Safety, WHMIS, and Covid-19 Safety training. •Spearheaded Management Training Seminars including the following topics: Terminations, Performance Reviews, Coaching, Hiring and Onboarding, etc.•Successfully implemented new benefits plan, collaborating closely with provider and upper management to provide clear and timely internal communications to employees.•Knowledge of HR-related legislation including, Ontario Employment Standards Act, Human Rights Code, Pay Equity Act, Occupational Health and Safety Act.

Richmond Hill, Ontario, Canada

• Ensure legal compliance of federal regulations and applicable employment laws, and update policies and procedures are required• Assist in developing and executing personnel procedures and policies, providing guidance and interpretation for business operations• Assist in administering benefits, compensation and employee performance programs• Provide an effective and dedicated HR advisory service to employees in relation to absence and health issues,conduct and capability, grievance matters, organizational change, and all other employee-relations matters• Prepare paperwork, schedule, and facilitate smooth new hire onboarding process, as well as termination process• Creation and implementation of the following training: management, Covid-19, WHMIS, harassment and healthand safety training• Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, andorganizational chart, and contributes to the development of policies

Mississauga, On

•Managed and led a team of 5-8 employees to ensure smooth and efficient operation of the store.•Handled customer complaints and inquiries, resolved issues in a timely and professional manner.•Provided exceptional customer service by developing rapport, building customer confidence, and showcasing product knowledge.

Human Resources Managment, Human Resources Management/Personnel Administration, General

Activities and Societies: Projects: Designing and conducting employee satisfaction surveys to gather feedback and identify areas.

Bachelor Of Arts - Ba, English Language And Literature, Minor In Human Resources Management

Activities and Societies: Projects: Designing and implementing an employee recognition program to boost employee morale and retention; Led.