• Primary liaison for assigned clients, developing lasting relationships, becoming trusted advisor and identifying upselling and cross-selling opportunities.• Collaborated with clients in setting up digital marketing strategies, such as A/B or multivariate testing, reviewing results, and client engagement/retention strategies.• Facilitated client onboarding process to ensure smooth implementation of the Dialog Insight client solution and client satisfaction.• Prepared and presented statement of work detailing client projects to stakeholders.• Managed renewal contracts maintaining client satisfaction and Dialog Insight’s renewal targets.

• Primary liaison for clients, providing support on their use of the application and their interaction with Dialog Insight.• Planned and managed concurrent projects using online project management tools, assign and monitor tasks ensuring on-budget and on-time implementation.• Documented client projects describing and detailing all the elements of the project and breaking into smaller measurable tasks.• Managed multiple project budgets and risks, communicating progress of projects and documenting change requests to stakeholders in a timely manner.• Reviewed development of client solutions driving implementation of successful project completion and high level of client satisfaction.

• Primary liaison for the project, providing communication to and from internal and client teams.• Prepared project plans using MS Project, coordinated all activities within the project scope, managed budget and schedule.• Defined, documented and implemented new workflow and processes.• Interacted with technical departments and third parties to initiate programs and testing procedures.• Primary liaison for the project, providing communication to and from internal and client teams.• Define, document and implement new workflow and processes and creating and managing the project schedule.• Ensure deliverables are achieved according to the pre-set timelines.• Interacts with technical departments and third parties to initiate programs and testing procedures.

- Managed TC Media email database. Responsible for preparing product plan, go-to-market presentation and aligning operation departments around email list rental.- Served as Client Manager for the database needs of one of TC Media's main client. - Responsible for providing comScore support and training for sales and other product managers.- Active member of the Privacy Committee and single point of contact for the French clients for any CASL related question.MAJOR ACCOMPLISHMENTS- Led the database team in the transition of the TC Media magazines to TVA Publications acquisition assuring a smooth transition and guaranteeing service level during the transition period.- Played a key role in preparing TC Media for the new Canadian Anti-Spam Legislation (CASL) by auditing all sites and newsletters and certifying that all changes needed were implemented before the law came into effect. - Prepared and presented sales analysis for external clients providing recommendations on new customer acquisition campaigns. - Delivered a major client database project on schedule as per requirements in a multi-language environment, resulting in a significant improvement of the client relationship.- Wrote a custom user manual and provided training to use the system allowing client to operate autonomously.- Coordinated the email deployment team in Montreal identifying operational efficiencies.- Created and implemented comprehensive comScore reports and analysis to sales and senior management.- Coordinated the web creative team for a 15 months transition when the team went from 2 employees in Montreal to a team of 7 in both Montreal and Toronto.- Developed a network of freelancers to accommodate seasonal workflow increasing operational efficiency and assuring sales projects were delivered as per clients’ specifications and schedule.- Led the review of the DB migration project plan, including scope and project plan, specs requirements review and approval, and UAT testing.

- Acted as the principal liaison with in-house production supplier in all aspects related to direct marketing promotions (“traffic”) assuring campaigns were delivered on time.MAJOR ACCOMPLISHMENTS- Coordinated the automation of direct mail promotion schedules by creating templates, reviewing and implementing new processes.- Trained Marketing staff on the RD Fulfillment system, and on new product lines testing and setup assuring flawless operations.

- Responsible for preparing, coordinating and executing all the testing for Reader’s Digest fulfillment system from a mainframe platform to oracle. MAJOR ACCOMPLISHMENTS- Implemented detailed testing strategy with proper metrics and status reports, coordinating a geographically dispersed team of professionals. - Provided continuous status updates to senior management as well as business stakeholders.

- Responsible for preparing and coordinating production and promotion schedules (“traffic” department).MAJOR ACCOMPLISHMENTS- Developed the Promotion & Production Schedule Control department to eliminate mail dates delays which affected about 70% of the mailings.- Led and implemented the new fulfillment system in Brazil on budget, by coordinating a multi-disciplinary team and geographically dispersed team. - Implemented the Credit and Billing department determining all its process and procedures resulting in an average recovery rate of 10%.

Part of the start-up team, I implemented process and procedures for the Customer Services Dept - backoffice, warehouse and call center.

- Coordinated Citibank fiduciary products interacting with the Legal, Operations and Information Technology departments. - Monitored and prepared monthly financial reports and department budget.

- Coordinated the International Cash Management Services area with focus in traveler check, fund transfer, and international corporate accounts.- Coordinated and managed the credit lines usage by the Brazilian banks and exchange houses, evaluating Citicorp's risk exposure.- Developed and implemented controls and reconciliation procedures for one of the International Cash Management products setting the Brazilian office as a success example in the Latin American Region. The Brazilian office was the first to be independent from the Head office in Tampa, FL.- Controlled actual expenses versus budget, adjusting it and preparing forecast for the following months. - Trained the Service Center staff in the Sao Paulo office, where I was based for 3 years.- Trained and gave support to local banks and corporations using Citibank electronic products.- Reconciled Citibank New York payments and fund transfers made by Brazilian banks and corporations.