Core Responsibilities- Manage customer support requests, pre-training communication and outreach designed to ensure a positive customer training experience- Develop processes to significantly reduce the response time to customer support requests- Coordinate exhibitor and presenter registration at national and local educational conferences- Provide on-call support for trainers and customers at 200-hour trainings- Write and edit outbound communication, including the monthly newsletter- Serve as diversity, equity and inclusion (DEI) committee lead

Led mindfulness practices in classes, mindful student leader meetings and mindful movement unit for 6-8 grade gym classesFacilitated social-emotional learning and academic instruction in reading and mathTutor Experience: Reading/literacy instruction, CMP (Connected Mathematics Project) and College Prep Mathematics (CPM) math curriculum for students in grades 2-8Experience working with students diagnosed with dyslexiaOrganizational and goal-setting support

Responsible for educational content review and development. Primary responsibilities include:Review of new software templates for content validity and accuracy. Evaluation of new template collection and development of content for creation of new templates based on educational standards and instructional strategies.Creation of web content including blog posts and eNewsletter lesson and activity ideas for grades K-12.

Developed and implemented research-based Professional Development webinar series with application ideas for customers and internal training webinars for sales representativesContributed to various content marketing initiatives, primarily in the form of lesson and application ideas, through web, social media, and other marketing communication channels to attract prospective customers and engage current customersManaged organization of content, development of product-based resource guides and relationships with contract employees related to VariQuest 2.0 Software based on market needs, “voice of customer”, and knowledge of the education marketAssisted in event planning and coordination to position products within specific market segments (ie. Early Childhood, Special Education, etc.)Responsible for educational content review and development.Primary responsibilities include:Review of new software templates for content validity and accuracy.Evaluation of new template collection and development of content for the creation of new templates based on educational standards and instructional strategies.Creation of web content including blog posts and eNewsletter lesson and activity ideas for grades K-12.

Achieved sales goals by prospecting new accounts, managing existing accounts, executing strategic campaigns, establishing school- and district-level relationships, and understanding funding sourcesUncovered customer needs through a needs-based, consultative approach and tailored product demonstrations accordinglyProvided on-site product demonstrations, training and support to ~800 customers in southeastern Wisconsin