Volunteer Position• Manage the apprentice program experience.

Volunteer Position• Lead client projects in UX for groups of apprentices.

Volunteer Position

UX Mentor & InstructorCombining both teaching and mentoring, I have over 10,000 hours of experience.• Served as an instructor at leading institutions, such as General Assembly, GrowthX Academy, Flatiron School, Seattle School of Visual Concepts, Product School, UC Berkeley, and Academy of Art University• Developed curriculum for top programs, including Springboard, GrowthX Academy, Interaction Design Foundation, IxDF Bootcamps, Flatiron School, Product School, UC Berkeley, and Chegg• Mentored through various community, bootcamp, and organizational programs

• Collaborates with stakeholders and provides consulting services, including UX Research, UX Design, Information Architecture, Design Systems, Interaction Design, Design Operations, Object Oriented UX, UX Training, and Workshop Facilitation • Clients include Astoria.ai, MRM, Dell, Intel, Verizon, WalkMe, Leverage Software, and Balsamiq, and others• Key projects included consulting on an AI project, collaborating with Dell on their Design System and a new operating system, creating an interactive network status visualization dashboard for Verizon, and redesigning Intel's documentation site for chip specifications, enhancing navigation and information accessibility

• Drove the continual process improvement of day-to-day operations, automating tasks, enhancing workflows, and greatly improving data retrieval; led the transformation of key programs to enhance operations and user experience• Improved data retrieval efficiency by 25% and decreased specific task times through task automation • Created and maintained comprehensive operational documents, enabling employees and vendors to quickly locate assets and policies, resulting in a 12% increase in efficiency• Achieved an 18% reduction in operating expenses within 6 months, extending the operational runway by 4 months• Redesigned the website to optimize the user experience, reducing web pages from 8,000 to 15 by utilizing dynamic CMS templates, resulting in more efficient maintenance workflows for employees and developers• Piloting process and infrastructure improvements to company operations

Took this job to see the other side of recruiting in order to understand what recruiters go through and how they work (third-party recruiting agency). I am grateful to The Hired Guns for giving me the opportunity. Great people work here.• Recruited and assisted with the retention of a diverse group of designers, such as UX Design, Visual Design, UX Research, and Marketing. •Full-cycle recruiter that screened and sourced candidates, strongly emphasizing building a diverse pipeline of qualified applicants and acting as their advocate and liason through the hiring process.• Partnered with hiring teams and HRBPs to ensure that roles were properly leveled and scoped.• Developed a knowledge management system using Notion to create onboarding documentation and create consistency with projects and the recruiting process.

• Overhauled LinkedIn's onboarding program for new Designers, impacting a team of 85 and optimizing educational offerings by balancing the quality of learning experiences, budget, vendor management, and resources• Improved onboarding efficiency, education, and employee experience, meeting key OKRs through structured initiatives and effective program management• Collaborated with cross-functional teams to develop scalable education frameworks, operationalizing process improvements within the Design department• Developed workflows to analyze the new hire experience, reducing ramp-up time and enhancing continuous improvement

• Led daily operations and strategic initiatives, implementing best practices to optimize the UX Design Bootcamp program • Increased member insights by 5% by instigating a regular research program• Improved project planning and scheduling for UX Design boot camps, strategized new educational initiatives and created original UX course content

• Managed multiple small teams of designers (UX, Researchers, and Visual Designers).• Recruited, hired, and trained other UX instructors.• Executed 4 side projects to increase San Francisco UX/UI Design on-campus student experience by 5%.• Initiated changes to UX/UI design teachings, which increased student understanding by 20%.• Reduced the need for UX/UI design resources which saved the company $75,000 in 6 months.• Coordinated strategies with Admissions and Marketing for the growth of the Design program at the SF campus increasing enrollment by 250%.• Reason for leaving: the UX Design Bootcamp Program was shut down in August 2020 with massive layoffs. It was then restarted in 2021 under new leadership and new employees.

• Promoted to Program Manager of the UX Program within 6 months of being hired.• Recruited, hired, and trained other UX instructors.• Designed and directed 24 events per year, including public events with more than 100+ attendees.• Held multiple roles within the startup as needed, such as Design Facilitator to Enterprise Partners, Teacher Trainer, Design Program Manager, Community Lead, Events Coordinator, Partner Outreach, and Client Management.

• Managed a total of over 75 students in a hybrid environment.• Managed multiple small teams of designers.• Directed over 35+ student/client projects in an Agile Scrum process with sprints including the full design cycle to deliver functioning prototypes for web, mobile, and IoT.• Generated the curriculum for the UX Design Program, which has been licensed internationally by other training providers to create their own UX bootcamps.

• Managed classrooms of an average of 20 adult students.• Facilitated group discussions, UX activities, and in-class design workshops.• Conversion rate of an average of 5% of short course students into UX Design Immersive students.• Fostered a curiosity for design into students by providing mentorship, UX critiques, and career advice.

Clients included companies such as American Express, Wells Fargo, Cisco, Genentech, Apple, Google, and more. • Hands-on with the UX team to design innovative, intuitive product solutions that create engaging designs and that met business goals.• Defined, documented, and optimized processes for delivering design to clients and stakeholders.• Led and grew a UX team through task management, upskilling, and performance coaching, resulting in 2 team promotions in one year.• Facilitated and created career paths for the extended design team consisting of UX designers, visual designers, and content strategists.

• Initiated cross-functional collaboration to increase the efficiency of the product roadmap.• Mobilized an initiative in an Agile environment to ensure consistency in the user experience across all platforms (iOS, Android & web).• Created interactive prototypes using Axure, Bootstrap, and Zurb Foundation.• Developed sitemaps, wireframes, concept diagrams, and user task flows.• Maximized user analytics, rapid prototyping, and KPIs to monitor new features’ performance and guide product evolution.• Collaborated with stakeholders to identify and document requirements for projects and benchmark usability.• Started an intern program plus coached and managed junior and mid-level UX Designers, focusing on skill development, stakeholder presentations, and collaboration activities. 100% of interns received offers of employment after their internship. • Provided the best documentation the developers had ever seen with thoroughly annotated wireframes and detailed specifications.• Mentored, coached, and guided other designers on the team.

• Expanded the team’s understanding and focus on the product we were building by doing User Research and creating personas and journey maps.• Instigated a regular cadence of usability testing and research for each 2-week sprint, reducing developers having to rework code.• Optimized the UX process for an Agile approach making the most use of 40 developers and 1 UX Designer in an Agile environment.• Educated developers on basic UX concepts so they could make decisions on their own.• Reason for leaving was the two-hour commute each way to the office.

Clients included companies such as Kodak, Cisco, Sony, The Associated Press, American Express, BareEscentuals, and more.• Contributed with cross-functional teams to assess product requirements and design solutions.• Created sitemaps, task flows, interaction specifications, content inventories, personas, use cases, and wireframes among other deliverables.• Participated in user research and analysis.• Grew an understanding of design for multiple platforms such as mobile phones (iOS & Android) and the iPad.

Clients included companies such as Visa, Hawaiian Airlines, Singapore Airlines, Virgin Atlantic Airlines, Microsoft, JP Morgan Chase, Williams-Sonoma, and more.• Delivered the information architecture and interaction design for transactional, informational, and marketing websites.• Translated target audiences' needs, tasks, and goals into creative concepts and functional components.• Designed the Information Architecture for Parsons.com creating a consistent user experience targeting a younger Internet-savvy demographic.• Streamlined specifications ensuring client stakeholder, development, creative & QA teams could meet project requirements.• Researched and demonstrated the best technologies for a client's needs.• Established presentation layer requirements and processes.• Championed accessibility best practices with the cross-functional team.