Julia Carvalho
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Julia Carvalho Email & Phone Number

Head of Customer Experience at Wellbe
Location: Rio De Janeiro, Rio De Janeiro, Brazil 11 work roles 1 school
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Current company
Wellbe
Role
Head of Customer Experience
Location
Rio De Janeiro, Rio De Janeiro, Brazil
Company size
10 employees

Who is Julia Carvalho? Overview

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Quick answer

Julia Carvalho is listed as Head of Customer Experience at Wellbe, a company with 10 employees, based in Rio De Janeiro, Rio De Janeiro, Brazil. AeroLeads shows a matched LinkedIn profile for Julia Carvalho.

Julia Carvalho previously worked as Head de CS at Wellbe and Head of Customer Experience at Estante Mágica. Julia Carvalho holds Relações Internacionais, Negócios Internacionais E Comércio Exterior, Conflitos Internacionais E Coop. Para O Desenvolvimento from Pontifícia Universidade Católica Do Rio De Janeiro.

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Email format at Wellbe

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Wellbe

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Profile bio

About Julia Carvalho

Passionate about people, quality of services and diversity!I am passionate about using people management, data and process analysis to impact each of my three passions.

Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, and Microsoft Powerpoint.

Current workplace

Julia Carvalho's current company

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Wellbe
Wellbe
Head of Customer Experience
hiroshima, hiroshima, japan
Website
wellbe.co
Employees
10
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11 roles

Julia Carvalho work experience

A career timeline built from the work history available for this profile.

Head De Cs

Current
Wellbe

Head de Implantação, Customer Success (Ongoing) e Suporte do Cliente

May 2024 - Present

Head Of Customer Experience

Estante Mágica
  • Leader of the Support team and Customer Success team
  • Indirect management of +250 people (100% remote, +3 countries)
  • Direct management of +15 supervisors and +6 coordinators
  • Management of 2BPOs
  • Tactical deployment based on the company's macro strategy
  • Structuring and optimizing the area’s processes
Jan 2020 - Jan 2024

Gerente De Operações E Logística

Estante Mágica

Rio De Janeiro, Brasil

  • Estratégia de novos produtos e inovação nos processos
  • Controle de qualidade dos produtos
  • Gestão da cadeia de suprimentos
  • Planejamento e controle da produção
  • Logística nacional e internacional de entrega de produtos
Oct 2021 - Feb 2023

Sales Coordinator

Estante Mágica

Rio De Janeiro, Brasil

Coordination of the Estante Mágica sales team (>100 people)

Apr 2022 - Dec 2022

Head Of International Expansion

Estante Mágica
  • Construction of OKRs and monitoring of KPIs
  • Market research to select countries for expansion
  • Supervision of media campaigns on Facebook
  • Definition of market insertion strategies and their goals
  • Sales pipeline monitoring and optimization
Jan 2021 - Mar 2022

Customer Sucess Coordinator

Estante Mágica
  • Direct leadership of supervisors and + 60 CSMs
  • Test design (arguments, cadence, etc.) to optimize the customer journey
  • Construction of dashboards and monitoring of metrics (Churn, SLA, NPS, Upsell, etc.)
  • Creation of playbooks (processes and quality)
  • CRM management and contact based workflows
Jan 2018 - Jan 2020

Customer Sucess Manager

Estante Mágica
  • After-sales service and management of partner schools.
  • Upselling and churn control
  • Customer segmentation and prioritization
May 2017 - Dec 2017

Sales Inter

Estante Mágica

Prospecting, qualifying and attracting partner schools.

Feb 2017 - May 2017

Logistics Internship

Governo Brasileiro - Ministério Das Relações Exteriores

Rio De Janeiro E Região, Brasil

Intern responsible for the logistics and organization for the reception and welcome events for the Heads of State at the Rio 2016 Olympics and Paralympics.

Jun 2016 - Nov 2016

International Licensing Internship

Fundação Roberto Marinho

Responsible for evaluating and drafting licensing contracts for Canal Futura tv shows, as well as selecting programs compatible with viewers and monitoring the negotiation process. Responsible for submitting Canal Futura tv shows for international awards.

Mar 2015 - May 2016

Teacher Assistant

Colégio Ph

Tijuca - Rio De Janeiro

History TA for high school students

Feb 2015 - Dec 2015
Team & coworkers

Colleagues at Wellbe

Other employees you can reach at wellbe.co. View company contacts for 10 employees →

AA Andre Andrade Andre Andrade Colleague at WellbeLisboa, Lisbon, Portugal, Portugal View → NV Nicollas Vieira Dos Santos Nicollas Vieira Dos Santos Colleague at WellbeJaguariaíva, Paraná, Brazil, Brazil View → CP Caroline Pilatti Gebeluca Caroline Pilatti Gebeluca Colleague at WellbeCuritiba, Paraná, Brazil, Brazil View → LV Lucas Vieira Werner Lucas Vieira Werner Colleague at WellbeCuritiba, Paraná, Brazil, Brazil View → CN Camila Nogari Camila Nogari Colleague at WellbeFlorianópolis, Santa Catarina, Brazil, Brazil View → BC Bruna Carla Voltolini Bruna Carla Voltolini Colleague at WellbeSanta Catarina, Brazil, Brazil View → LR Larissa Ribeiro Alquati Larissa Ribeiro Alquati Colleague at WellbeSão Paulo, Brazil, Brazil View → LF Larissa Ferreira Larissa Ferreira Colleague at WellbeSorocaba, São Paulo, Brazil, Brazil View → AR Ana Raquel Ortolan Ana Raquel Ortolan Colleague at WellbeBalneário Camboriú, Santa Catarina, Brazil, Brazil View → DR Débora Regina R. Almeida Furtado Débora Regina R. Almeida Furtado Colleague at WellbeSanta Catarina, Brazil, Brazil View →
1 education record

Julia Carvalho education

FAQ

Frequently asked questions about Julia Carvalho

Quick answers generated from the profile data available on this page.

What company does Julia Carvalho work for?

Julia Carvalho works for Wellbe.

What is Julia Carvalho's role at Wellbe?

Julia Carvalho is listed as Head of Customer Experience at Wellbe.

Where is Julia Carvalho based?

Julia Carvalho is based in Rio De Janeiro, Rio De Janeiro, Brazil while working with Wellbe.

What companies has Julia Carvalho worked for?

Julia Carvalho has worked for Wellbe, Estante Mágica, Governo Brasileiro - Ministério Das Relações Exteriores, Fundação Roberto Marinho, and Colégio Ph.

Who are Julia Carvalho's colleagues at Wellbe?

Julia Carvalho's colleagues at Wellbe include Andre Andrade, Nicollas Vieira Dos Santos, Caroline Pilatti Gebeluca, Lucas Vieira Werner, and Camila Nogari.

How can I contact Julia Carvalho?

You can use AeroLeads to view verified contact signals for Julia Carvalho at Wellbe, including work email, phone, and LinkedIn data when available.

What schools did Julia Carvalho attend?

Julia Carvalho holds Relações Internacionais, Negócios Internacionais E Comércio Exterior, Conflitos Internacionais E Coop. Para O Desenvolvimento from Pontifícia Universidade Católica Do Rio De Janeiro.

What skills is Julia Carvalho known for?

Julia Carvalho is listed with skills including Microsoft Office, Microsoft Excel, Microsoft Word, and Microsoft Powerpoint.

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