Lead the development and execution of talent development strategies to support the vision, values, and key strategic goals of the AMA. Lead the design and delivery of an enterprise-wide learning and development strategy that promotes a culture of continual learning and growth. Manage a comprehensive organizational development and learning program that advances cross-enterprise goals. Design and deliver impactful professional development programs that lead to enhanced organizational and individual performance, including employee onboarding, manager development, diversity, equity, and inclusion (DEI), team development, team effectiveness, and leadership development. Implement operational and business planning processes and tools that assess development needs and increase organizational effectiveness. Lead, mentor, and provide management oversight for the team. Enhance and direct the AMA’s goal setting and performance management process to drive company priorities and initiatives and build a high-performance culture. Partner with stakeholders to develop effective strategies and communication plans to boost engagement and retention. Transition strategic plans to operational plans to facilitate learning, talent development, and change management across the enterprise. Serve on the AMA's Artificial Intelligence (AI) Education Working Group to build and implement an AI literacy learning strategy for the organization.

Lead the Learning Experience Design team in the design, development, and evaluation of medical education, curricula, and eLearning for physicians. Guide education creation, repackaging, and evaluation efforts. Consult and collaborate with internal and external stakeholders to ensure education achieves desired outcomes, reflects best practices in adult learning, and meets quality and ACCME accreditation standards. Develop and oversee processes, standards, and resources that support scalable learning design and development in a cross-functional matrix environment. Lead, mentor, and provide management oversight for the team. Collaborate with cross-functional stakeholders and team members (e.g., business unit leads, SMEs, Medical Director, partnership, accreditation, marketing, publishing, platform, product management, external organizations, and vendors) to ensure proper planning and integration.

Design, develop, implement, and evaluate education for physicians and health care teams using ADDIE and SAM. Partner with business unit leads to understand learning needs. Consult with internal and external stakeholders on design and development initiatives to ensure education achieves outcomes, reflects best practices in adult learning, and meets quality and accreditation standards. Consult with business units and external partners on learning strategy. Develop and implement processes, procedures, tools, and templates to support the design, development, and evaluation of impactful, outcome-driven education with collaborative input from stakeholders. Collaborate with cross-functional stakeholders (e.g., Medical Director, partnership, publishing, platform, product management, marketing, accreditation, and vendors to ensure proper planning, integration, and coordination. Partner with the Project Management Office (PMO) to ensure timelines, tasks, and accountabilities are appropriately defined and sequenced. Report on progress of projects to stakeholders. Identify and mitigate risks and issues. Define and execute strategy to evaluate and repackage external partner content to increase learner engagement and interactivity. Identify opportunities for strategic collaboration across projects and facilitate connections. Create onboarding guides for subject matter experts (SMEs), eLearning vendors, and external partners. Onboard SMEs, lead SME interviews, and facilitate SME communications. Provide constructive input during all phases of the learning design and development process for complex vendor projects. Measure and monitor learning effectiveness and impact, evolve content as needed.

Guided cross-functional teams of business unit leads, stakeholders, SMEs, and vendors to build high quality educational content, products, and curriculum. Consulted with business unit leads to identify professional practice gaps and educational needs, develop measurable learning objectives, design topic-based educational content, and write assessments. Aligned instructional strategies to defined needs, objectives, target audience, budget, and timeline requirements. Designed, developed, and implemented innovative continuing medical education and performance improvement solutions for physicians and health care teams. Supported the testing and publishing of eLearning content on the LMS. Developed strategies, processes, and procedures for newly-developed education department. Created digital onboarding toolkits and materials (e.g., job aids, presentation decks, templates) to onboard business unit leads, SMEs, and vendors to projects. Developed, facilitated, and evaluated instructor-led training (ILT) and classroom workshops for business unit lead training and development. Designed surveys and analyzed learner feedback on training programs to drive continuous improvement. Created an interactive content solutions playbook to train teams on best practices in adult learning. Designed and launched a learner engagement e-newsletter. Developed an assessment strategy, templates, and training to implement summative and formative assessments. Led the design, cross-functional training, and implementation of a quality rubric to ensure education reflects high quality standards. Conducted eLearning vendor analysis, including researching vendors, developing a Request for Information (RFI) template, evaluating content samples, and facilitating vendor RFI meetings to guide decision-making to build out the education department’s vendor bench.

Partnered with HR business partners and cross-functional business leads to define and implement learning and development strategies. Facilitated the New College Associate (NCA) program, including career fair recruitment, a 4-week intensive onboarding program, employee learning and development curricula, peer-to-peer mentorship programming, ongoing manager engagement, and community building events. Facilitated Insights Discovery® assessments and workshops across multiple offices. Launched Food for Thought Tech Talks as a community knowledge sharing platform. Collaborated with SMEs to develop and deliver education (i.e., conducted needs assessments, aligned learning solutions to business needs and skill gaps, designed storyboards, developed eLearning modules and job aids, tested and published content on the LMS) using ADDIE and SAM. Facilitated ILT workshops on emotional intelligence and soft skills development for leadership, managers, and employees. Supported the development of an organizational change management strategy for a large-scale Agile transformation. Supported the development of customized, role-based learning plans/curricula. Curated virtual content for learning plans, ILT, and virtual ILT (vILT) programs to meet evolving learner needs. Served as point of contact for vendors and suppliers. Coordinated project management, learner communications, marketing, logistics, rosters, class setup, evaluations, and LMS reports for training programs.

Partnered with senior leadership, business development, information technology, vendors, attorneys, and legal secretaries to lead large-scale systems training and company-wide business development training and change initiatives. Designed, developed, and implemented learning solutions for attorneys and teams across 11 offices. Created instructional materials for learning solutions, including modules, workshops, job aids, presentations, explainer videos, communication pieces, process flows, procedure guides, and SharePoint learner engagement and collaboration sites. Collaborated with leadership to develop a training and organizational change management strategy to lay out the road map for a large-scale CRM software product implementation, including messaging, onboarding, training, performance support, survey outreach, continuous improvement, adoption, and engagement. Developed employee engagement programs to support a company-wide CRM rollout. Managed employee engagement incentives budget. Created communication plans and drafted messaging for the executive team. Facilitated ILT, vILT, on-the-job training, 1:1 deskside support, and workshops to deliver blended learning curricula to Chicago, New York, Los Angeles, DC, London, Hong Kong, and Munich teams. Created and conducted new hire onboarding to walk through knowledge and skill-based training with new team members. Supported training delivery and logistics for West Coast and Asia offices. Co-developed project plans and reported weekly status to stakeholders. Conducted, analyzed and reported on cross-sectional surveys of 500+ colleagues to guide decisions on future company-wide onboarding and training.

Designed, implemented, and evaluated professional development and education programs for multidisciplinary health care management professionals. Collaborated with SMEs (e.g., medical executives, health care leaders and practitioners, and consultants) to develop courses, symposiums, and virtual webinars. Managed multiple project timelines simultaneously in a demanding, deadline-driven environment. Tracked deliverables across 6 departments and 7 specialty colleges (e.g., oncology, cardiovascular, neurosciences, rural health care, Federal health care). Oversaw continuing education by obtaining accreditation from regional and national accrediting agencies, ensuring compliance with regulations and guidelines, tracking attendance, and processing certifications. Facilitated communications, materials, and logistics for education programs. Reported program evaluation feedback and trends to executive management to build improvement plans for future programs. Initiated and carried out website revamp to strengthen the brand identity and modernize the user experience. Delivered a presentation to executive management on social media; gained CEO approval to launch a social media task force. Liaised education program design committees, credential committee, and social media task force. Managed a credential certification program by administering and scoring exams, vetting questions, maintaining a re-credential cycle, and supporting candidates through the end-to-end process. Served as point of contact for presenters; organized ILT and vILT dry-runs, schedules, moderators, and A/V logistics. Organized events (e.g., 5k runs, learning round tables) at programs.

Facilitated a leadership development internship program. Planned and led weekly meetings to discuss team goals, strategic objectives, and project timelines. Oversaw weekly schedules for 12 interns. Coordinated campaign events to raise community awareness of team initiatives at one of the nation's top public research universities with a population of over 31,000 students. Strategized coalition campaigns to partner with other student groups on campus. Revamped program outreach tactics to increase organizational receptivity. Oversaw intern who implemented integrated marketing strategies that resulted in repeated local news media coverage. Monitored social media presence.

Conducted undergraduate research studies using Linux workstations for neural network simulations with the PDP++ simulator developed at Carnegie Mellon University. Assisted with data collection, experiment development, and data analysis under Shaun Vecera, PhD. Investigated various areas of visual cognition, including cognitive neuroscience of vision, visual and object-based attention, figure-ground assignment, and perceptual organization.

Supported medical and surgical education projects for Specialty Societies within the American Academy of Orthopaedic Surgeons (e.g., Orthopaedic Trauma Association, American Shoulder & Elbow Surgeons, American Association of Orthopaedic Executives). Assisted with Continuing Medical Education (CME) accreditation tasks for surgical education programs. Processed CME credits and certificates for learners. Compiled and analyzed surgical education program evaluation feedback for Annual Meeting, Residents Courses, and Specialty Days to guide future program planning. Updated and reported conflicts of interest and disclosures for the Orthopaedic Disclosure Program. Assisted with Annual Meeting program development. Tracked project deliverables for CME programs. Maintained the Contact Relationship Management (CRM) system.