Julia Monroe Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Exton, Pennsylvania, United States

• Working alongside General Manager to effectively manage 100 residences. Addressing key issues such as day to day operations, company culture, and property development. Improving overall quality, efficiency, and productivity within the hotel.• Oversees, schedules, and directly manage all departments ( Front Office : Housekeeping ;Engineering) • Assist with monitoring fiscal budget, operations of all departments and marketing strategies to produce both short-term and long-term profitability• Administer all Payroll related functions within the UltiPro platform. • Daily systems include Fosse; Salesforce: Microsoft Office: UltiPro; ICIMS

Orlando, Florida Area

● Yielding for various hotels and brands in the Miami Beach/Palm Beach area. Maximizing contract conditions in terms of availability, promotions, and pricing competitiveness.● Generating profitability reports to examine, pricing trends, the evolution of trading year after year, and identifying potential business opportunities. ● Collaborate with the Contract Manager, and sales team to create innovative plans, and campaigns in order to maximize production year over year.● Create strong partner relationships with suppliers by conducting face to face meetings with the listed points of contact. Ensuring their satisfaction with the company, along with negotiating hotel specific contracts such as FIT, Dynamic, and Opaque contracts.

Philadelphia, Pennsylvania

•Oversees the hotel operations and manages room inventory.•Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the procedures and requirements.•Greet, welcome and serve guests while answering question identifying and addressing guest issues and responding to requests. •Support operations by stepping in to perform any task that is asked with a willing and positive role model attitude.

Greater Philadelphia Area

-Maintains guest service standards at the front desk at all times-Performs all accounting duties including posting charges, account settlements, and shift closing-Performs all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills-Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction

Philadelphia, Pennsylvania

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest.

-Welcome and register guests in an outstandingly friendly, professional, and efficient manner, assigning rooms which satisfy all special requests-Obtain necessary credit and payment information from guests-Perform check out and cash handling activities in accordance with all hotel cashiering and credit policies