• Created award-winning website designs, logos, white papers and PPC ads and delivered exceptional customer service for over 450 customers in the legal industry.• Developed brand identities from scratch and observed pre-existing brand style guides.• Collaborated with cross-functional teams and developed a reputation of delivering high-quality work in a timely manner to my clients.• Recipient of national-level awards for quality web design, including 4 MarCom Awards, 3 Communicator Awards of Excellence, a Hermes Platinum Award, 2 Hermes Gold Awards, a WebAward and a Vega Digital Award.• Piloted FindLaw’s transition to WordPress with a hand-picked group of subject matter experts, testing and selecting design tools for the company, developing a new business process and designing and facilitating cross-functional training sessions.• Facilitated advanced design training sessions on Web Accessibility, including color contrast, keyboard navigation, headings structure and alternative text.• Prepared a session on enhancing customer experience at the 2018 Customer Operations Summit, to present to an audience of 350 FindLaw employees.• Led team of 14 designers as a Senior Designer, troubleshooting and fixing technical issues, resolving escalated client projects, providing training and answering questions.• Represented the Design Team at management meetings, gathering comments and concerns, communicating them to upper-level management, and synthesizing meeting notes into concrete action items.• Participated in the Design Culture Club, planning team-building activities.

• Designed graphics for the web, including infographics, social media graphics, banners,thumbnails, and other navigational graphics and icons.• Took quality head shots of employees to feature on the UMN website.• Created and coordinated printing of large-format posters, flyers, and marketing SWAG.• Used Drupal CMS to update and publish web content.• Designs featured in executive level presentations to the Board of Regents and others.

• Designed posters, newsletters, flyers, coupons, menus, and more for campus brandslike Java City and MN Golden Gophers and national brands like Starbucks, Freshii,French Meadow Bakery and Cafe, and the MN Vikings.• Frequently updated content on the UDS website using Adobe Dreamweaver.• Made decisions independently within an autonomous organizational culture.

• Created flyers, mail publications and wrote and coded monthly blog content.• Cultivated a strong social media presence and reached thousands of university studentsthrough Twitter, Facebook and traditional marketing.

• Personally raised $47,094 for student scholarships and University program supportafter communicating with thousands of alumni via phone.• Led statistics team of fifteen in "most dollars raised."• Advised fellow team members through weekly statistics meetings.• Developed personal and professional skills to address workplace challenges.

• Took courses in customer service, creativity and innovation from Disney leaders and Imagineers.• Maintained visual displays in a high-volume retail environment.• Interacted with thousands of guests daily and provided exceptional customer service.

My first job as a Hallmark Sales Associate involved working for several family-owned Hallmark stores around the Milwaukee, WI area. My responsibilities included: • Providing exceptional guest service by helping customers find the perfect gift or greeting card• Handling cash• Cleaning the store, stocking, labeling, and inventorying product• Training new employees.