Julia Fedartsova Email & Phone Number

Warsaw, Mazowieckie, Poland

As an Account Executive at Promwad, I manage client relationships and ensure customer satisfaction throughout the project lifecycle. I work closely with clients to understand their needs, coordinate with internal teams to deliver tailored solutions, and provide regular updates on project progress. Additionally, I identify opportunities for upselling and cross-selling services to grow accounts and maximize revenue. My role also involves negotiating contracts and handling any issues or… Show more As an Account Executive at Promwad, I manage client relationships and ensure customer satisfaction throughout the project lifecycle. I work closely with clients to understand their needs, coordinate with internal teams to deliver tailored solutions, and provide regular updates on project progress. Additionally, I identify opportunities for upselling and cross-selling services to grow accounts and maximize revenue. My role also involves negotiating contracts and handling any issues or escalations that may arise during the project's course. Show less

Poland

Developing trust relationships with a portfolio of major clients. Expanding the relationships by acquiring a thorough understanding of key customer needs and requirements, communicating and collaborating with internal teams to propose solutions that meet customers' objectives.Generating new sales, ensuring they will turn into long-lasting relationships.Preparing regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Overseeing, maintaining and strengthening existing relationships with customers.Expanding new business with customers: finding and pursuing new opportunities within existing accounts, analyzing customers’ business, generating cross-sale and up-sale opportunities.Facilitating two-way communication with the team to ensure customer needs are addressed in a timely manner.

The role requires handling requests from potential customers via phone and email, matching them with the appropriate specialist, and conducting introductory calls to help them better understand the products and services offered.Key responsibilities also include gathering information about potential customers and creating customer profiles to identify and assess their needs. Referring complex inquiries to higher-level staff and ensuring that all customers receive the best possible… Show more The role requires handling requests from potential customers via phone and email, matching them with the appropriate specialist, and conducting introductory calls to help them better understand the products and services offered.Key responsibilities also include gathering information about potential customers and creating customer profiles to identify and assess their needs. Referring complex inquiries to higher-level staff and ensuring that all customers receive the best possible service. Show less

Project Management

Bachelor’S Degree, International And Intercultural Communication

Document Management