Julia Flicińska Email and Phone Number

In my current role, I specialize in managing escalations, which involves addressing and resolving complex issues that require a higher level of attention and expertise. This includes coordinating with different departments to find comprehensive solutions and ensuring customer satisfaction.

Queue Management - monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Responsible for processing of requests and changes. Accounts creation, providing applications and access.

Customer service, planning, marketing, selling, responsible for identifying risk management strategies, handling policy renewals, and tracking claims.

English language teaching and Administration positions at Matt’s Academy - teaching & translating, organising, managing, social media management