Responsibilities: •Travel Event Organisation: Design and coordinate bespoke travel and event experiences for like-minded singles that align with clients’ objectives, adapting to their unique needs.•Client Relationship: Organise all elements in a dynamic environment to ensure seamless execution and maintain continuous communication with clients.•Innovative Experience during Covid-19: Collaborated with a bar to offer online cocktail-making classes via Zoom, managing logistics for delivering cocktail-making kits.•Client Relationship Building and Nurturing: Develop strong relationships by understanding client needs and delivering tailored experiences.•Strategic Vendor and Partner Management: Establish and maintain strategic relationships with vendors and service providers to ensure smooth and seamless execution of events and travel plans.•Business Development and Opportunity Identification: Identify and pursue new business opportunities through cold calling, networking, and industry events.•Revenue Maximisation Strategies: Implement strategies to increase revenue by up-selling services and packages to clients.•Promotional Campaign Development and Execution: Develop and execute campaigns to attract new clients and increase visibility.•Luxury Relationship Management: Maintain strong relationships with clients and suppliers to meet special requests and ensure exceptional client experiences.Achievements:•Represented Luxury Day Tours at a private workshop with Richard Branson on Necker Island, enhancing company prestige and networking opportunities.•Coordinated and executed over bespoke events and our Tour experiences across Australia, achieving a 95% client satisfaction rate and repeat business.•Developed and launched a series of Day Tours and weekend escapes for singles, successfully introducing 13 couples, 9 of whom are now married.

Responsibilities:•Candidate Sourcing and Placement: Source, evaluate, and place candidates using various platforms to meet clients' specific requirements.•Client Relationship Management: Maintain regular client contact to provide updates and address their needs proactively.•Customised Recruitment Strategies: Develop and implement tailored recruitment strategies aligning with clients' objectives.•Candidate Relationship Building: Foster strong relationships with candidates, providing regular updates and support which also led to candidate referrals. •Cold Calling and Networking: Attract strong candidates through cold calling and networking, ensuring a robust talent pool.•Activity Tracking and Centralised Data Storage: Storing and recording interactions, communications, and updates with clients and candidates in one place, making it accessible for all staff. This also ensured that I was keeping track of tasks, follow-ups, and deadlines to ensure timely actions and communication. Achievements:•Implemented a seamless screening process, improving placement quality and increasing client satisfaction. Successfully placed four candidates within 5 weeks, with some transitioning to permanent full-time positions. •Secured additional job roles for the agency by building strong relationships with hiring managers. •Increased client satisfaction and placement success through proactive communication.

Responsibilities:•Full-Cycle Recruitment: Oversee the entire recruitment process, from sourcing to placement.•Candidate Sourcing and Qualification: Source and qualify candidates using various techniques to meet role requirements.•Client Relationship Development: Build and nurture client relationships through regular engagement and site visits.•Sales and Business Development: Seek new business opportunities through cold calling.Achievements:•Sourced over 10 new clients through cold calling, demonstrating effective business development skills. This significantly contributed to the acquisition of new job roles and the expansion of the client base.•Conducted regular site visits with current and prospective clients, fostering strong relationships and understanding their needs. This led to the successful acquisition of new jobs and meeting team targets.

Responsibilities:•Transport Solutions and Bookings: Provide transport solutions and booking services throughout major Australian cities.•Customer Service Excellence: Deliver high-quality customer service, ensuring client satisfaction and repeat business.•Data Administration and Payment Processing: Manage data administration and payment processing accurately and efficiently.Achievements:•Provided high-quality customer service, ensuring client satisfaction and repeat business. This focus on excellent customer service helped build a loyal customer base and enhanced the company’s reputation. Employees stood down due to Covid19.

Responsibilities:•Promoting Day Tour products to Agents and Hotels: Market travel packages to agents and hotels, highlighting unique selling points through sales meeting, focus groups and incentives.•Engaging with Tourists: Interact with tourists daily to ensure their comfort and preparedness before tours, providing a welcoming and smooth departure experience while actively up-selling additional products and services to enhance customer experience and increase profitability.•Building Strong Relationships with Agents and Hotels: Develop and maintain strong relationships with travel agents and hotels, providing the support and tools they need to sell travel packages effectively.•Establishing a Weekly Sales Cycle: Implement and monitor a structured weekly sales cycle, conducting regular meetings with over 30+ agents to achieve sales targets.•Collaborating with Marketing: Create targeted marketing materials and brochures that put AAT Kings as the market leader. •Handling Complex Situations with Critical Thinking: Resolve complex issues using critical thinking skills to ensure a seamless client experience.•Hosting Domestic and International Educational Trips: Organise and lead educational trips for key partners to showcase travel products and destinations.Achievements:•Won Industry Person of the Year twice, recognising outstanding performance and contribution to the travel industry.•Hosted educational trips - effectively showcasing our products and destinations. These trips strengthened relationships and increased product visibility.•Generated with team $5k-$40k in weekly sales targets building strong relationships with agents and hotels which significantly contributed to company revenue.•Up-sold additional products, enhancing customer experiences. This approach not only benefited the company but also added significant value to the customers’ overall travel experiences.

Creating Brighter Career Connections - Business Liaison Officer June 2011 – March 2014 Responsibilities:•Organising VET Work Placements: Coordinate vocational education and training work placements for Year 11 and 12 students across 46 high schools, ensuring suitable placement environments.•Recruiting Businesses via Cold Calling: Conduct cold calling and face to face visits to recruit businesses for work placement program's, supporting community initiatives and fostering student employment opportunities.•Collaborating with Employers: Work closely with employers to place students in appropriate work environments, facilitating potential employment opportunities post-placement and repeat business. Achievements:•Led to many students being offered employment following their work placements.•Repeat business due to fostering and nurturing strong relationships.