Julia Gohlke Email & Phone Number

Germany

Vallensbæk Kommune, Hovedstaden, Dänemark

In my role as a Customer Experience/ICCC & NPA Manager at DHL Express, I am dedicated to deliver outstanding service and satisfaction to our customers. Leveraging customer feedback analysis and implementing customer-centric solutions, I am committed to exceeding expectations, nurturing enduring relationships, and building brand loyalty. My tasks revolve around:• Gathering and analyzing customer feedback to identify patterns, trends, and pain points• Determining improvement areas in the customer experience and addressing specific pain points• Collaborating with cross-functional teams to create sustainable solutions based on feedback• Constantly monitoring the impact of implemented solutions• Driving a culture of continuous improvement and customer centricity (ICCC)

Kassel, Hessen, Deutschland

As an Account Manager handling business customers' post and parcel shipments, my focus was on ensuring exceptional service through effective communication, strategic thinking, and a customer-centric approach. My main tasks included:• Managing customer relationships and fostering long-term partnerships• Negotiating contracts to secure beneficial agreements• Implementing growth strategies to expand business with existing clients• Collaborating with internal teams for seamless service delivery• Ensuring customer satisfaction by resolving issues effectively and providing outstanding service

Hannover, Niedersachsen, Deutschland

Hamburg Area, Germany

Hannover Area, Germany

Master Of Science - Ms, Management, 1,5

During my MSc. at HHL Leipzig, I acquired valuable insights into the business world and established a well-rounded skill set. My Master's.

Bachelor Of Arts (B.A.), Dienstleistungsmarketing, 1,7