Julia Gregson Email & Phone Number

Olympia, WA, US

Happily providing knowledgable, efficient, and courteous customer service; collecting taxes that benefit a wide range of governmental functions. “I like to pay taxes. With them, I buy civilization.” ―Oliver Wendell Holmes Jr.

Providing professional career coaching to help people increase their self-awareness and do more of what works best in supporting their personal and professional development.

Led a globally diverse and talented team of service delivery enablement experts, change managers, communications professionals, and business/data analysts in preparing the entire company for new technology releases and enhancements. Used Workboard, Smartsheet, Confluence, and/or Jira for strategic planning and transparency in product insights and outcomes..

Greater Seattle Area

Led operational programs and agile projects to continuously improve the digital customer experience and enable the global customer support team to more easily deliver service and support using Salesforce Service Cloud. Advised executives and managers in offering effective and easy-to-access technical, soft skills, and leadership development for a global.

Greater Seattle Area

Internal Communication and Change Management Program Manager: lead for Service Cloud enablement; designed new communication program serving 15,000 employees. Increased consumption of vital strategic messaging from 2% to 67% globally, in 6 months with 96% employee satisfaction. Utilized people-centered skills in inquiry, performance measurement and.

Seattle, WA

Responsible for Program Management, Mergers & Acquisition Business Integration and Relationship Management for Isilon’s Global, Professional, and Customer Services. Represented executives in strategic M&A change initiatives and high-impact programs serving employees and customers around the globe.

Led IT portfolio and enterprise project management oversight and consulted on application governance as member of enterprise architecture team.

Directed all centralized service desk-related activities supporting 24,000 employees and over 100,000 customers using enterprise and online services. Awarded 1 of 4 outstanding manager awards for leading a diverse team of technical professionals.

Installed, configured, and administered enterprise and hosted Exchange Server, Active Directory, content management and other information technologies for multiple state agencies. Designed and implemented support systems, migration and implementation plans, and project managed major systems transition projects. Ever mindful of outcomes and how well.

I designed, fabricated and installed environmental and building signage on the Washington State Capitol Campus.Following training, I became the ADA (Americans with Disabilities Act) sign consultant and designer. It was an honor to present a proposed ADA sign design program to the Capitol Campus Design Advisory Committee and receive their favorable.

Served as the lead customer service representative for Records Center customers around the state, over the phone and in-person. Hired to consolidate 13 stand-alone databases into one and migrate data to the first-ever barcode system. To help records custodians succeed with the new system, I co-designed and co-facilitated the course, "Using your State.

Managed all aspects of the State Controlled Area Network helpdesk: data entry to create, change, and disable new long distance phone access user codes; providing reporting for statewide government telecommunications coordinators; answered questions over the phone and via PROFS email; consulted on improvements to the application user interface to make it.

Seattle, Washington, United States

Rainier Bank was one of the top 25 employers in the USA in 1986. I was delighted to serve up to 100 customers in each 4-hour shift as a "Peak Time Teller" at one of the biggest and busiest banks in Seattle. Customer service transactions included all in-person bank teller services; remaining well-informed on security risks; explaining policies, procedures.

Seattle, Washington, United States

Provided extraordinary customer service in the Nordstrom Place II women's shoe department on University Avenue, back when Pete Nordstrom was a Buyer. I also worked as a barista for Earnie, the amazing man who became Kurt Cobain's guitar repairman. Assisted store designer with window and store design and decoration. Best. Job. Ever.

As a high school board member, I learned about merchandising, marketing, modeling, and delivering excellent customer service. Runway model for annual bridal show in downtown Seattle. Provided customer service in-person and over the phone as a roving salesperson in the Olympia and, later, Seattle stores.

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