Proven track record of leading high performing teams in hybrid work environments to create learning experiences that blend online learning, instructor led workshops, simulation, role play, competency-based assessments, apps, games and everything in between.I worked with clients, project stakeholders and subject matter experts, and with internal teams, to research and write content and design education solutions and resources.I was responsible for the entire scope of projects… Show more Proven track record of leading high performing teams in hybrid work environments to create learning experiences that blend online learning, instructor led workshops, simulation, role play, competency-based assessments, apps, games and everything in between.I worked with clients, project stakeholders and subject matter experts, and with internal teams, to research and write content and design education solutions and resources.I was responsible for the entire scope of projects, from inception to launch including preparing proposals, project plans and quotes, client onboarding and managing the project status reporting including risk management, budget, milestones and issue tracking and resolution. Show less

Design and develop disaster management training products, policy, systems, standards and reporting to support the delivery of Queensland Fire and Emergency Services obligations under legislation.Project lead for the development of eLearning in Disaster Management in Queensland, including development of a suite of flexible learning productions and refresher self assessment tools courses as interactive, learner-led, scenario based training and assessments delivered… Show more Design and develop disaster management training products, policy, systems, standards and reporting to support the delivery of Queensland Fire and Emergency Services obligations under legislation.Project lead for the development of eLearning in Disaster Management in Queensland, including development of a suite of flexible learning productions and refresher self assessment tools courses as interactive, learner-led, scenario based training and assessments delivered flexibly.Supported the implementation of the Disaster Management Learning Management System, including the process mapping, testing and data migration. With over 10,000 users, an independently administered survey of DM LMS users conducted a year after launch identified an 87% user satisfaction rating. Show less

Planned, facilitated and delivered strategic and operational multi disciplinary exercises for the Queensland disaster management community.Performed an operational role in the State Disaster Coordination Centre to support disaster management response to significant events including Cyclone Larry, Cyclone Yasi and the Brisbane floods.Supported the development and implementation of strategic policy and standard operating procedures for the State Disaster Coordination Centre.

Managed the preparation and distribution of sampling equipment, processing and reporting of all samples for Thoroughbreds, Standardbreds and Greyhounds in the Queensland racing industry.Implemented and managed business processes and reporting requirements for sampling across the Centre.Worked with veterinary staff, laboratory staff and racing industry representatives to ensure integrity in all welfare, scientific and technical investigations and administration.

Managed the research, planning and redevelopment of the institute’s main client service areas to upgrade facilities for staff, customers and visitors, and review the business functions, policy and customer service in line with the refurbishment.

Managed the Client Service Centre team including enrolments, reporting, budget, funding and auditing.