• Headed the first opening store• Supervised the retail activation to drive the traffic• Recruited and trained a new pool of sales talent• Conducted data analysis, sell forecasting and cost control• Developed processes (Stock management, KPI, Customer service, Man hour rate, training program, Store check list)

• Ensured the highest levels of customer satisfaction• Improved customer service, create committed customers and facilitate fidelisation• Maintained a global approach to customer support issues and management

• Headed operational & commercial activities of a 400 m² Parisian store + Pop up Store in Geneva • Handled recruitement & training of 50 sales for all POS (150 over the Christmas peak) and ensure team members stuck to the brand compliance, ethics and code of conduct of the brand• Managed communication between sales team and all departments (head office principally)• Managed end-to-end 4 stores opening (3 in Paris, 1 in Geneva) • Handled management of staff planning• Coordinated commercial and PR events in store with marketing team• Established a training program to offer an unforgettable experience in store • Enhanced retail SOPs and KPIs (Conversation rate, average transaction value etc...)• Optimized customer flow on peak days, until 1k customers/day • Controlled stock, inventory and merchandising in store• Coordinated commercial and marketing event in store• Managed Customer service instore (5% of returns)• Supervised Click&Collect instore• Controlled a defined budget• Ensured everyday to offer the best experience and a perfect store-keeping• Reporting (KPI's results, customer service needs, daily communication)

•.Charged of customer commercial and prospection (Asia and DOM-TOM zone)• Managed relationship between customers, Quality and R&D• Handled new customer prospection --> identified new markets for exports and developing new business accounts.• Managed administration, such as orders, contracts and export documents• Assisted to negotiation of sales terms and sales targets• Participated to develop and implement Jacquet Brand internationnally (new branding)

• Handled the packaging new project, managing relation between designer team and customers• Sourced new supplier and establish a database • Charged of making orders according to customer expectations• Organized photoshoot for website

• Managed Villa and Boat renting• Handled reception and outputs rentals• Updated renting website: pictures and description• Charged of booking services team : household chores …• Controlled a concierge role for customers: Booking restaurant, cars, activities etc...

• Participated in the organisation of the 60th anniversary of the brand: a media event• Reorganised clients database used by the sales team• Handled summer sales preparation• Managed Inventory