Julia Nam Email & Phone Number

Seoul, South Korea

Seoul, South Korea

- Oversaw CRM channel operations, including KakaoTalk messages, app notifications, in-app pop-ups, and newsletters. - Achieved increased app notifications click-through rate (CTR) through customer segment activation and tailored messages. - Elevated in-app pop-up CTR by 150% through effective AB testing strategies. - Expanded Kakaotalk channel followership via on-site banner exposure and exclusive event planning initiatives.- Managed official Instagram channel content strategy, driving follower growth from 2k to 7k through engaging follower events and content enhancement.- Enhanced brand awareness and channel engagement through the creation of captivating self-drawn cartoons.- Spearheaded onsite setting and localization efforts, resulting in improved user understanding and reduced customer service complaints.- Planned and executed onsite page renewals to enhance user experience and comprehension of services.- Organized "Brand of the Week" page to increase customer interest in select stores.

Seoul, South Korea

- Collaborated with the Publication Industry Promotion Agency of Korea to promote Korean publications globally.- Conducted market research to identify industry trends and opportunities worldwide.- Provided translation services for events and app development initiatives.- Contributed to continuous improvement efforts by generating suggestions and participating in problem-solving activities to support team objectives.