Julia Johnson (She/Her) Email & Phone Number

Durham, North Carolina, United States

Raleigh, North Carolina, United States

- Lead the product documentation teams for Developer Tools and Runtimes lines of business- Manage the Hybrid Cloud Console and Red Hat Insights documentation teams with a focus on creating consistent, measurable, effective multi-site content experiences from attraction through renewal- Build and run the Red Hat Trusted Application Pipeline documentation team adapting to early stage product development, customer discovery, and lean, agile principles - Create and manage the Content Services Data Program, directly managing and coaching data analyst to build enterprise-level solutions that also meet specific departmental goals- Oversee the departmental business continuity planning - Forecast and adapt resource plans to align with strategic business objectives- Build change competency in direct/indirect reports to create dynamic, adaptive teams- Coach and develop a diverse team of first-line managers and thought leaders who can run projects and teams built on innovation- Identify structural and organizational weaknesses and risk, implement fixes, and establish mitigation best practices to hit goals under rigid constraints- Manage budget requests and resource allocation

Raleigh, North Carolina, United States

- Lead the product documentation teams for Developer Tools and Runtimes lines of business- Forecast and adapt resource plans to align with strategic business objectives- Build change competency in direct/indirect reports to create dynamic, adaptive teams- Coach and develop a diverse team of first-line managers and thought leaders who can run projects and teams built on innovation- Identify structural and organizational weaknesses and risk, implement fixes, and establish mitigation best practices to hit goals under rigid constraints- Manage budget requests and resource allocation

Rtp

- Lead content transformation initiative to move to modular, topic-based authoring, accelerating reuse and ROI- Migrate 10,000+ page content library to new CMS without missing any quarterly SLAs or adding headcount- Creatively design growth opportunities and scale resources during a challenging fiscal year- Lead change management and communications efforts to build support among leadership and peers for major initiatives and regular process changes- Strategically realign, rebrand, and manage remote team of writers to increase team engagement, job satisfaction, productivity, and retention and deliver improved ROI, flexibility, and professional competencies, resulting in zero staff or budget reductions in the last 6 quarters- Curate content library of over 300 technical sales assets, covering the Cisco product portfolio, aligned to user personas throughout the customer lifecycle- Manage the integration between IT and bespoke platforms and applications and ensure content adheres to metadata standards, increasing findability, reporting capabilities, and usability- Implement best practices for content governance, including transparent project reporting, regular audits, remediation, usage tracking, EOL procedures and stakeholder communication- Lead design and technical requirements discovery, documentation, story writing, and prioritization for content platform innovation- Drive focus on user experience through improved research and feedback, data and analysis, and information architecture design and content strategy- Provide publishing, metadata strategy, user experience, and platform support to other content groups- Work cross-functionally with other departments to discover new opportunities to collaborate, automate, and integrate content and user experience- Serve on Global System Engineering Culture Board as manager representative, on New Hire/Onboarding culture sub-committee as sponsor, and on Professional Exchange culture sub-committee as lead

Rtp

Senior technical writer for any product lines that need support, including IoT and Cisco Kinetic for Cities and Security:Research, write, and edit documentation, including proposals, white papers, technical briefs, demo guides, etc.Collaborate with subject matter experts to gather source material and distill information into consumable, relatable, attractive deliverablesCreate and manage writing project calendarsDiscover and align with multiple release cyclesInvestigate, vet, and use multiple internal and external channels to promote new contentOwn complete content delivery lifecycleContent strategist / IA for next-gen documentation projects:Create and manage the content migration strategy to move content from standalone documentation to topic-based, dynamic, on-demand deliveryCollaborate with technical leads to troubleshoot issuesParticipate in UX research and use results to guide project decisionsWork cross-functionally to gather and verify requirements from multiple stakeholders

Rtp

Lead content developer for Data Center and Cloud technology market:Work cross-functionally to develop technical marketing content for Cisco AS professional servicesInterface with sales, product management, business development, sales enablement, branding, legal, and others to coordinate messaging and deliverablesOwn the content lifecycle for pre-sale proposal templatesCoordinate with other marketing teams to drive continual improvement across business linesContribute to best practicesManage projects from initial requests through research, writing, edits, QA, and publicationMaintain metadata for content library for organization-wide useManage visual layout and design considerations for deliverablesManage routine library maintenance to keep content current and accurateStructure messages to meet the needs of secondary and primary consumersParticipate in developing and conducting user experience (UX) researchFind ways to innovate and optimize content and processesProject lead & content strategist for Advanced Services Technical Marketing team's move to topic-based authoring:Relate project goals directly to business objectivesDevelop functional and technical requirementsSecure management support and fundingManage resourcesEnvision, develop, plan, execute, adjust, and measure project to move content development from MS Word to DITA/XMLIntroduce topic-based authoring to writing teamTrain writing team on Oxygen and AstoriaDevelop templates and guidelines based on a specific use caseMigrate legacy content from Word to OxygenWork with internal technical team to develop custom XSLTManage brand, legal, and UX requirements to maintain quality control while maximizing efficiency and scaleDevelop and track metadata to maximize content reuseWork cross-functionally to explore content reuse and integration optionsReport to management on progress, challenges, workarounds

Carrboro, North Carolina

Manage company rebrand and website revamp (technicaeditorial.com)Direct marketing initiativesProvide strategic direction, management, and editorial services for blog launchAudit processes and oversee process documentation projectsReview manuscripts for formatting requirements, accuracy, and completenessProvide support to editors of academic journals during submission and peer reviewProvide editing and tagging services for magazine articles

Durham, North Carolina

Researched, developed, and maintained documentation, branding standards, and content repositoriesConducted quality assurance checks for internal and external documentationResearched, developed, implemented, and managed documentation standardsCollaborated with technical department leads to create executive-level summary presentations and reportsDeveloped brand voiceDeveloped and proofread content for executives, client stakeholders, sales plays, and media releasesMaintained PHI securityManaged corporate newsletter

Cary, North Carolina

Awards: two-time recipient of state-wide best in class award; three-time recipient of top team contributor; nominated for national President’s Circle awardResearched, monitored, and clearly communicated global political and financial trendsMaintained state-wide employee engagement group's internal website

Dunn, North Carolina

Assisted in converting to electronic medical records systemMedical terminology course completed.

Raleigh-Durham, North Carolina Area

Focused on corporate and internal communicationResearched, developed, wrote, and edited technically precise pharmaceutical copyDeveloped multi-cultural employee engagement initiatives

Raleigh-Durham, North Carolina Area

Wrote and edited press releases, media kits, and online publicationsCollaborated with internal teams to develop and pitch new serviceswww.pioneerstrategies.com

Shreveport, Louisiana Area

Developed, wrote and edited targeted marketing scripts for voice talentsCollaborated with business leaders to develop marketing strategiesManaged customer service for 500+ client list

Master Of Science, Technical Communication

Activities and Societies: Society for Technical Communication (STC), Triangle User Experience Professionals Association (UXPA)Received.

Bachelor Of Arts, Communication, Public Relations

Activities and Societies: PRSSAStudied public relations, strategic communication, content development, marketing, business writing.

Bachelor Of Arts, Women'S And Gender Studies

Education record