• Works with client institutions to strategically utilize Ardeo's Loan Repayment Assistance Programs (LRAPs) to meet their enrollment needs to help them reach their goals • Trains client admissions, financial aid, and student success staff on implementation of LRAPs• Establishes a trusted advisor relationship with assigned clients • Manages Salesforce database regarding all client details and interactions• Prepares and makes presentations to current and prospective partner institutions

Vacation booking and planning services - specializing in family and couples travel to theme park and all-inclusive resort destinations as well as cruise vacations!I assist individuals, families, and groups on planned travel by advising on destination options; making reservations for hotels, transportation, tours, and activities; planning itineraries; and other related services. I also hire and mentor new travel planners/independent contractors through the training program that I created for the agency.Certifications:College of Disney Knowledge 2015-2023Universal & U Graduate 2018-2022SeaWorld Parks & Entertainment Specialist 2018-2021Royal Caribbean University Bachelor of Adventure Graduate 2018Cruise Lines International Association - Cruise Champion 2020Florida Travel Professional 2020Certified Orlando Expert 2020Visit Anaheim Specialist 2020Puerto Rico Travel Expert 2020Hawaii Destination Specialist 2020Atlantis Ambassador 2020DC Special Agent 2021Costa Rica Specialist 2021US Virgin Islands Specialist 2021British Virgin Islands Specialist 2021Certified Accessible Travel Advocate 2021Bahamas Specialist 2023Los Cabos Specialist 2023https://4mtravelco.com

* Served as the project lead for the School of Adult and Graduate Studies (AGS) implementation of a new customer relations management system, Jenzabar Relations Management (JRM), which is built on the Salesforce platform * Served as liaison among departmental stakeholders to ensure the structure, policies, and operations are aligned within the CRM and SIS systems* Analyzed company functions, processes, activities, and existing business systems to improve computer-based business applications for the most effective use of money, materials, equipment, and people* Built system workflows, pick lists, email and letter campaigns, user profiles and permissions, tasks, events, forms, and reports by understanding the current admissions policies, procedures, and needs for automation * Developed written technical requirements and training materials for implementing the new system, as well as integrating the new and existing systems* Trained functional users on computer-based systems, new features and changes to existing procedures

* Lead the recruitment and assignment of adjunct faculty for the School of Adult and Graduate Studies (formerly the School of Professional and Adult Studies)* Coordinated and scheduled adjunct faculty to teach courses in adult and graduate programs* Decreased adjunct faculty payroll costs by 64% and per diem costs by 46% over a 3-year period* Developed and implemented a comprehensive orientation program for new adjunct faculty members * Oversaw the coordination of on-going faculty assessment; ensured class observations were scheduled and end-of-course assessments were completed and reviewed * Provided oversight and guidance to campus services including two Campus Services Coordinators in Asheville and Charlotte and curriculum services for AGS* Ensured campus environments were safe, clean, and welcoming for students, faculty, staff, and guests* Reviewed and managed facility rental requests as well as facility lease renewals

* Supervised a staff of approximately twenty-four within four offices/departments at four locations for enrollment, extended education and academic advising, faculty services, and curriculum services* Served as a member of the President’s Leadership Team * Made budget projections for FY revenue based on incoming student enrollment and retention* Oversaw and authorizes all School of Professional and Adult Studies (SPAS) expenditures and managed all appropriate budgets* Oversaw the adult and graduate marketing and recruitment initiatives to meet current and future enrollment goals* Chaired the SPAS Processing Team meetings to ensure policies and procedures are efficient and effective between the School of Professional and Adult Studies offices and other College offices/departments* Chaired the Adult Student Retention Committee to advocate for adult student success by identifying barriers to persistence and recommending initiatives to help adult students overcome these barriers* Established and promoted mutually beneficial relationships in the community that reflect the Montreat image and drive enrollment.* Worked with various academic departments on future program development* Served on the following committees: • Board of Trustees Enrollment Management Committee • Graduate Academic Affairs Committee • Undergraduate Academic Affairs Committee • Faculty Executive Committee

* Oversaw and ensured that semester and yearly admissions goals are met for the School of Professional and Adult Studies.* Created admissions policies and procedures, updated as needed, and ensured staff members and prospective students abide by said policies and procedures.* Established and promoted mutually beneficial relationships in the community that will reflect the Montreat image and drive enrollment.* Oversaw the planning, budgeting, and quality control of recruitment travel, presentations, and information sessions.* Researched appropriate business expos, career/education fairs, conferences, conventions, and community college visits for admissions staff to attend.* Coordinated off-campus events scheduling for the admissions staff to attend.* Collaborated and negotiated with outside vendors for marketing and promotional materials as well as event attendance.

• Supervised a staff of six members (admissions, advising and reception)• Ensured competency of services, systems, policies and procedures at the campus• Counseled students as appropriate on issues such as grading, study group problems, and classroom discipline• Proposed an annual campus budget and oversaw and authorizes all campus expenditures• Assisted admissions with managing recruitment activities and projects as well as with the creation of degree program cohorts• Assisted student services with managing cohorts from class start to graduation and mediated student and study group grievances• Worked in collaboration with multiple college departments and offices on student registration, admissions and graduation issues• Assisted the area vice president with planning and implementing programs, processes and services as they relate to the overall success of the campus and adult programs• Served on the following committees:• Academic Affairs Committee (undergraduate)• Document Imaging Committee • Marketing and Recruitment Taskforce • Strategic Enrollment Management Committee• Strategic Planning Taskforce• SPAS Leadership Team• SPAS Billing Taskforce (disbanded December 2010) • Website Design Taskforce

Coordinator of all training efforts for the agency. Builds new agent training program courses, hosts webinars for all agency training, oversees TESS CRM training and data entry, and coordinates on-site/in-person Agent Education Programs for the agency.

Mentoring and training new travel agents with Starts With A Wish Travel

Concierge level booking and planning services for magical vacations in Florida, California, Hawaii, and all over the world!Specializing in all Disney destinations, Universal Studios, SeaWorld, Cruising, and All-Inclusive Resorts

Independent Designer with Origami Owl Custom Jewelry

• Procedurally supervised twenty-two employees for admissions data entry into PowerCAMPUS• Managed the processing of online applications for all seven locations of the College• Extracted and analyzed enrollment data for various reports and projects • Functioned as the content manager for all enrollment sections of the MOC website and the MOC admissions Facebook pages• Served as a content manager for MOC’s presence on CFNC.org and represented the College on the CFNC Transfer Navigator project• Maintained the admissions communication flows within PowerCAMPUS for six locations • Conducted training sessions for all new admissions personnel and organized new employee orientation sessions for the College• Created and maintained the Nontraditional Admissions Representative Training Manual and the Traditional and Nontraditional PowerCAMPUS Admissions Training Manuals• Maintained online staff workplace for consistency of paperwork across all admissions offices• Participated in a campus wide data conversion of the student information system• Served on the following committees:• MOC PowerCAMPUS Users Group (PCUG)• MOC Nontraditional Programming Review Committee• MOC Admissions Review Committee• SunGard Higher Education Admissions.Net Focus Group Committees

• Conducted interviews and counseled nontraditional perspective students of the College• Evaluated student transcripts for transfer• Organized the start of new cohorts and created/maintained perspective student files• Professionally represented the College at public and community events• Instrumental in opening a new location of the College• Trained four new Admissions Representative employees • Maintained student database by inputting all inquiries’ and applicants’ information

Assistant Counselor: March 2004 - December 2004 • Evaluated student transcripts and counseled students on transfer and current class work• Conducted and coordinated online registration process as well as registered students for the next semester• Assisted Academic Coordinator, academic counselors and receptionist when neededReceptionist: September 2003 - March 2004• Answered multi-line telephone system • Oversaw daily mail flow and typed correspondence for the Academic Coordinator • Maintained student files and working office databases• Helped students, staff and faculty that came into the office for assistance

• Answered phones and maintained student files• Took part in daily and mass mailings and managed returned mail flow• Performed computer data entry• Gave tours of the campus to perspective students and families• Staffed and participated in College Admissions Events