Julia Larson Email & Phone Number

San Francisco, California, Us

I build Lattice's omni-channel self-serve customer journey, which includes designing and implementing email campaigns, internal SOPs, enablement content, and in-app experiences that maximize customer adoption and value and reduce churn.--In-app Experimentation: Launched 18 in-app and email experiments in one quarter to boost account health in the scaled segment. This resulted in a 5% Onboarding Score increase and a 5% increase in manager activation in 3 months.In-App Onboarding: Designed, built, and implemented an evergreen in-app onboarding checklist experience that increased the adoption of key onboarding events by 20%Email Journey: Launched 10+ new automated emails for both Scaled and Managed segments to support product activation and adoption that saw a >70% open rate.Cross-functional partnerships: Collaborate with Product, Customer Success, Support, Sales, and Professional Services to prioritize and scale successful initiatives.Data-Driven Approach: Utilize data to identify patterns and trends in customer usage to inform improvements to programs

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Served as a trusted advisor through the post-sale implementation process including discovery, system configuration, and employee/manager trainingDelivered 100 implementation projects with a CSAT of 100 and an Avg NPS of 9.58Created slide decks, one-pagers, and instructional videos to help Lattice admins facilitate change management within their organizations

Philadelphia, Pennsylvania, Us

ONBOARDING & TRAINING | PRESENTER | REPRESENTATIVE↳ Teaching synchronous classes 2x/week on creative thinking, strategy, and environmental psychology in architecture, implementing a mix of individual and group workshops for 8-16 students↳ Facilitating the creation, strategy, and execution of 2 student-lead projects per semester, assessing progress for 40+ students, and achieving a 90% pass rate↳ Preparation and presentation of 10 lectures/semester.↳ Developing curricula and delivering course material to foster student learning, stimulate class discussions, and ensure student engagement.

Philadelphia, Pa, Us

CLIENT PROJECT MANAGEMENT | BUSINESS DEVELOPMENT | DESIGN & TECHNICAL LEAD↳ Managed $12M in project accounts leading cross-functional communications to deliver technical solutions for clients.↳ Partnered with clients, engineers, and designers to determine technical direction for over 40 projects from design to completion per client specifications.↳ Built a collaborative design department, influencing tremendous growth over 2 year period including a 300% staff increase and ~75% contract renewal rate↳ Proven track record of comprehensive B2B relationship development through outreach communication and with 30+ clients, such as Amtrak, Drexel University, and Penn State↳ Spearheaded up to 5 creative documentation campaigns at once and orchestrated communication of cross-functional teams of up to 20 members ↳ Reduced up to 80hrs/project by restructuring documentation processes & improving technical systems efficiency by 88%

San Francisco, California, Us

PROJECT COORDINATION | TECHNICAL TEAM LEAD | CLIENT SUCCESS MANAGER↳ Led and directed technical documentation efforts from inception to completion for 18,500sf, $3.5 million design project in 8 weeks↳ Translated conceptual ideas to constructible products, led documentation and directed project delivery for mid-market and enterprise clients↳ Built strategic client relationships through project delivery excellence; served as client liaison, understood goals and expectations to deliver comprehensive solutions

Philadelphia, Pa, Us

DESIGN STAFF | PROJECT COORDINATION↳ Created client presentations and supported design efforts for major regional health networks including CHOP, Hershey Medical Center and Cooper Health↳ Coordinated project documentation amongst 6 disciplines, sourced materials and built solutions from outside consultants to meet project goals and deadlines

Dallas, Tx, Us

DESIGN STAFF | ONBOARDING↳ Part of an interdisciplinary team, working in all design phases with project teams, and creating innovative workplaces for Fortune 500 and Mid-Market companies such as Eastman Chemical, Saint Gobain, and Cigna↳ Created ‘Intern Handbook’ reference manual and worked with HR as an “Onboarding Partner” for new hires

Philadelphia, Pa, Us

DESIGN STAFF↳ Worked alongside world-class professionals from conceptual design phases to construction documentation delivery↳ Utilized strong analytical, conceptual, communication, and organizational skills to support the department.↳ Prepared and analyzed user research surveys, assembled material and finish boards, organized and updated the design resource database

Philadelphia, Pa, Us

FUNDRAISING | COLD CALLING↳ Worked as outreach ambassador prospecting donors for the university’s “PhilaU Fund”↳ Engaged with alumni and parents, built rapport, and marketed university advances and awards↳ Increased parent and alumni financial participation to further university prestige and ranking in the U.S. News & World Report

Bachelor Of Science, Interior Design

Study Abroad, Interior Architecture

Ged, General Education