Julia Larson Email and Phone Number
Julia Larson work email
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Julia Larson personal email
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Hello! I’m a client-focused customer success manager with 8+ years of experience helping lead companies with a creative strategy approach to client success.Here are some things I’ve worked on:↳ Developed a creative, problem-solving approach to customer success development for over 60 accounts↳ Spearheaded project campaigns based on user research surveys for 10+ Fortune 500 clients↳ Executed and oversaw the documentation of technical projects with budgets up to $1.6B, coordinating with teams up to 30↳ Managed outbound communication and organized volunteer fundraising outreach that led to increased sales of tickets (+26%) and sponsorship (+32%) over 5+ yearsOutside of work:↳ I devour cool brain-busting puzzles. Ever heard of nonograms?↳ I continuously look to upskill, taking continuing education courses on topics like photography, UX/UI, sales, and storytelling.↳ I’m an OBSESSED Ultimate Frisbee player, playing on competitive teams year-round↳ I have an equal love for the color black and Danish Modernism as unicorns and glitterI get excited about opportunities where I can use my client-facing background to ensure customer success and develop new business opportunities.I’d love to connect and talk about how creative strategies and a dash of charisma can benefit you and your team. Please send me an email at: julia.larson2@gmail.com
Lattice
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Product-Led Growth ManagerLattice Jan 2024 - PresentSan Francisco, California, UsI build Lattice's omni-channel self-serve customer journey, which includes designing and implementing email campaigns, internal SOPs, enablement content, and in-app experiences that maximize customer adoption and value and reduce churn.--In-app Experimentation: Launched 18 in-app and email experiments in one quarter to boost account health in the scaled segment. This resulted in a 5% Onboarding Score increase and a 5% increase in manager activation in 3 months.In-App Onboarding: Designed, built, and implemented an evergreen in-app onboarding checklist experience that increased the adoption of key onboarding events by 20%Email Journey: Launched 10+ new automated emails for both Scaled and Managed segments to support product activation and adoption that saw a >70% open rate.Cross-functional partnerships: Collaborate with Product, Customer Success, Support, Sales, and Professional Services to prioritize and scale successful initiatives.Data-Driven Approach: Utilize data to identify patterns and trends in customer usage to inform improvements to programs
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Digital Customer Experience ManagerLattice May 2023 - Jan 2024San Francisco, California, Us
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Senior Customer Onboarding ManagerLattice May 2022 - May 2023San Francisco, California, Us
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Customer Onboarding ManagerLattice May 2021 - May 2022San Francisco, California, UsServed as a trusted advisor through the post-sale implementation process including discovery, system configuration, and employee/manager trainingDelivered 100 implementation projects with a CSAT of 100 and an Avg NPS of 9.58Created slide decks, one-pagers, and instructional videos to help Lattice admins facilitate change management within their organizations
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Design InstructorThomas Jefferson University Jan 2018 - May 2021Philadelphia, Pennsylvania, UsONBOARDING & TRAINING | PRESENTER | REPRESENTATIVE↳ Teaching synchronous classes 2x/week on creative thinking, strategy, and environmental psychology in architecture, implementing a mix of individual and group workshops for 8-16 students↳ Facilitating the creation, strategy, and execution of 2 student-lead projects per semester, assessing progress for 40+ students, and achieving a 90% pass rate↳ Preparation and presentation of 10 lectures/semester.↳ Developing curricula and delivering course material to foster student learning, stimulate class discussions, and ensure student engagement. -
Client Project ManagerCoscia Moos Architecture Jan 2018 - Jan 2020Philadelphia, Pa, UsCLIENT PROJECT MANAGEMENT | BUSINESS DEVELOPMENT | DESIGN & TECHNICAL LEAD↳ Managed $12M in project accounts leading cross-functional communications to deliver technical solutions for clients.↳ Partnered with clients, engineers, and designers to determine technical direction for over 40 projects from design to completion per client specifications.↳ Built a collaborative design department, influencing tremendous growth over 2 year period including a 300% staff increase and ~75% contract renewal rate↳ Proven track record of comprehensive B2B relationship development through outreach communication and with 30+ clients, such as Amtrak, Drexel University, and Penn State↳ Spearheaded up to 5 creative documentation campaigns at once and orchestrated communication of cross-functional teams of up to 20 members ↳ Reduced up to 80hrs/project by restructuring documentation processes & improving technical systems efficiency by 88% -
Project DesignerGensler Apr 2017 - Dec 2017San Francisco, California, UsPROJECT COORDINATION | TECHNICAL TEAM LEAD | CLIENT SUCCESS MANAGER↳ Led and directed technical documentation efforts from inception to completion for 18,500sf, $3.5 million design project in 8 weeks↳ Translated conceptual ideas to constructible products, led documentation and directed project delivery for mid-market and enterprise clients↳ Built strategic client relationships through project delivery excellence; served as client liaison, understood goals and expectations to deliver comprehensive solutions -
Project DesignerEwingcole Oct 2016 - Mar 2017Philadelphia, Pa, UsDESIGN STAFF | PROJECT COORDINATION↳ Created client presentations and supported design efforts for major regional health networks including CHOP, Hershey Medical Center and Cooper Health↳ Coordinated project documentation amongst 6 disciplines, sourced materials and built solutions from outside consultants to meet project goals and deadlines -
DesignerJacobs Jun 2014 - Oct 2016Dallas, Tx, UsDESIGN STAFF | ONBOARDING↳ Part of an interdisciplinary team, working in all design phases with project teams, and creating innovative workplaces for Fortune 500 and Mid-Market companies such as Eastman Chemical, Saint Gobain, and Cigna↳ Created ‘Intern Handbook’ reference manual and worked with HR as an “Onboarding Partner” for new hires -
Interior Design InternKlingstubbins Sep 2013 - May 2014Philadelphia, Pa, UsDESIGN STAFF↳ Worked alongside world-class professionals from conceptual design phases to construction documentation delivery↳ Utilized strong analytical, conceptual, communication, and organizational skills to support the department.↳ Prepared and analyzed user research surveys, assembled material and finish boards, organized and updated the design resource database -
Student Phonathon WorkerPhiladelphia University Oct 2011 - Dec 2012Philadelphia, Pa, UsFUNDRAISING | COLD CALLING↳ Worked as outreach ambassador prospecting donors for the university’s “PhilaU Fund”↳ Engaged with alumni and parents, built rapport, and marketed university advances and awards↳ Increased parent and alumni financial participation to further university prestige and ranking in the U.S. News & World Report
Julia Larson Skills
Julia Larson Education Details
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Philadelphia UniversityInterior Design -
Dis - Study AbroadInterior Architecture
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Saratoga Central Catholic SchoolGeneral Education
Frequently Asked Questions about Julia Larson
What company does Julia Larson work for?
Julia Larson works for Lattice
What is Julia Larson's role at the current company?
Julia Larson's current role is Digital Success | Program Manager | Driving Product Adoption & Retention with Customer-Centric Experiences at Scale.
What is Julia Larson's email address?
Julia Larson's email address is la****@****lau.edu
What schools did Julia Larson attend?
Julia Larson attended Philadelphia University, Dis - Study Abroad, Saratoga Central Catholic School.
What are some of Julia Larson's interests?
Julia Larson has interest in Interior Design, Hospitality Design, Retail Design, Commercial Design, Photography, Architecture, Interior Architecture.
What skills is Julia Larson known for?
Julia Larson has skills like Photoshop, Indesign, Rendering, Sketchup, Illustrator, Autocad, 3d Studio Max, Hand Drafting, Revit, Sketching, Technical Drawing, Model Building.
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