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Julia Larson is listed as Digital Success | Program Manager | Driving Product Adoption & Retention with Customer-Centric Experiences at Scale at Lattice, based in New York, New York, United States. AeroLeads shows a work email signal at mail.philau.edu and a matched LinkedIn profile for Julia Larson.
Julia Larson previously worked as Product-Led Growth Manager at Lattice and Digital Customer Experience Manager at Lattice. Julia Larson holds Bachelor Of Science, Interior Design from Philadelphia University.
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Hello! I’m a client-focused customer success manager with 8+ years of experience helping lead companies with a creative strategy approach to client success.Here are some things I’ve worked on:↳ Developed a creative, problem-solving approach to customer success development for over 60 accounts↳ Spearheaded project campaigns based on user research surveys for 10+ Fortune 500 clients↳ Executed and oversaw the documentation of technical projects with budgets up to $1.6B, coordinating with teams up to 30↳ Managed outbound communication and organized volunteer fundraising outreach that led to increased sales of tickets (+26%) and sponsorship (+32%) over 5+ yearsOutside of work:↳ I devour cool brain-busting puzzles. Ever heard of nonograms?↳ I continuously look to upskill, taking continuing education courses on topics like photography, UX/UI, sales, and storytelling.↳ I’m an OBSESSED Ultimate Frisbee player, playing on competitive teams year-round↳ I have an equal love for the color black and Danish Modernism as unicorns and glitterI get excited about opportunities where I can use my client-facing background to ensure customer success and develop new business opportunities.I’d love to connect and talk about how creative strategies and a dash of charisma can benefit you and your team. Please send me an email at: julia.larson2@gmail.com
Listed skills include Photoshop, Indesign, Rendering, Sketchup, and 20 others.
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San Francisco, California, US
I build Lattice's omni-channel self-serve customer journey, which includes designing and implementing email campaigns, internal SOPs, enablement content, and in-app experiences that maximize customer adoption and value and reduce churn.--In-app Experimentation: Launched 18 in-app and email experiments in one quarter to boost account health in the scaled.
San Francisco, California, US
Served as a trusted advisor through the post-sale implementation process including discovery, system configuration, and employee/manager trainingDelivered 100 implementation projects with a CSAT of 100 and an Avg NPS of 9.58Created slide decks, one-pagers, and instructional videos to help Lattice admins facilitate change management within their organizations
Philadelphia, Pennsylvania, US
ONBOARDING & TRAINING | PRESENTER | REPRESENTATIVE↳ Teaching synchronous classes 2x/week on creative thinking, strategy, and environmental psychology in architecture, implementing a mix of individual and group workshops for 8-16 students↳ Facilitating the creation, strategy, and execution of 2 student-lead projects per semester, assessing progress for 40+.
Philadelphia, PA, US
CLIENT PROJECT MANAGEMENT | BUSINESS DEVELOPMENT | DESIGN & TECHNICAL LEAD↳ Managed $12M in project accounts leading cross-functional communications to deliver technical solutions for clients.↳ Partnered with clients, engineers, and designers to determine technical direction for over 40 projects from design to completion per client specifications.↳ Built a.
San Francisco, California, US
PROJECT COORDINATION | TECHNICAL TEAM LEAD | CLIENT SUCCESS MANAGER↳ Led and directed technical documentation efforts from inception to completion for 18,500sf, $3.5 million design project in 8 weeks↳ Translated conceptual ideas to constructible products, led documentation and directed project delivery for mid-market and enterprise clients↳ Built strategic.
Philadelphia, PA, US
DESIGN STAFF | PROJECT COORDINATION↳ Created client presentations and supported design efforts for major regional health networks including CHOP, Hershey Medical Center and Cooper Health↳ Coordinated project documentation amongst 6 disciplines, sourced materials and built solutions from outside consultants to meet project goals and deadlines
Dallas, TX, US
DESIGN STAFF | ONBOARDING↳ Part of an interdisciplinary team, working in all design phases with project teams, and creating innovative workplaces for Fortune 500 and Mid-Market companies such as Eastman Chemical, Saint Gobain, and Cigna↳ Created ‘Intern Handbook’ reference manual and worked with HR as an “Onboarding Partner” for new hires
Philadelphia, PA, US
DESIGN STAFF↳ Worked alongside world-class professionals from conceptual design phases to construction documentation delivery↳ Utilized strong analytical, conceptual, communication, and organizational skills to support the department.↳ Prepared and analyzed user research surveys, assembled material and finish boards, organized and updated the design.
Philadelphia, PA, US
FUNDRAISING | COLD CALLING↳ Worked as outreach ambassador prospecting donors for the university’s “PhilaU Fund”↳ Engaged with alumni and parents, built rapport, and marketed university advances and awards↳ Increased parent and alumni financial participation to further university prestige and ranking in the U.S. News & World Report
Quick answers generated from the profile data available on this page.
Julia Larson works for Lattice.
Julia Larson is listed as Digital Success | Program Manager | Driving Product Adoption & Retention with Customer-Centric Experiences at Scale at Lattice.
AeroLeads has found 1 work email signal at @mail.philau.edu for Julia Larson at Lattice.
Julia Larson is based in New York, New York, United States while working with Lattice.
Julia Larson has worked for Lattice, Thomas Jefferson University, Coscia Moos Architecture, Gensler, and Ewingcole.
You can use AeroLeads to view verified contact signals for Julia Larson at Lattice, including work email, phone, and LinkedIn data when available.
Julia Larson holds Bachelor Of Science, Interior Design from Philadelphia University.
Julia Larson is listed with skills including Photoshop, Indesign, Rendering, Sketchup, Illustrator, Autocad, 3D Studio Max, and Hand Drafting.
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