Offer process Orientation OnboardingHR Projects Employee relations

Global Project Management • Managed project releases globally and communicated with regional teams; trained when necessary• Oversaw weekly project status meetings and identified any issues• Worked closely with Engineering team to develop new features in the creator console• Managed and maintained relationships with third party vendors including FastPay, Nielsen and comScore• Wrote product specs/feature requests for Creator console based on publisher feedback (products, applications, UI, bug fixes)• Performed sanity checks on publisher meta data to ensure reporting accuracy• Released on average five features and bug fixes weekly• Provided training around cross-platform integrations (mode.com/UI)• Managed communication for new feature and product rollouts to 7000+ end users• Account set up help – user access, network hierarchy, financial rollups, contract termsManaged India-based Account Management team• Traveled to India to establish new division in Mode’s existing Pune office• Recruited team & handled personnel issues• Developed training materials and processed documentation• Prioritized team initiatives based on company and publisher needs (network of 7000+ publishers)• Oversaw Account Management support queue in proprietary ticketing system (average 150 weekly tickets)• Managed team roadmap

Project Management: several large projects (corporate-wide multi regional fulfillment consolidation, distribution relocation & transition), plus many smaller projects - Collected information from multiple sources as needed (via email, phone or in person); organized meetings, outlined minutes/action items, experience with project lifecyclesWarranty Claims: selected to re-engineer and streamline global process, processed US claims and liaised with Ireland office on Canadian claimsAnti-Fraud: research and investigation identified corporate exposure through warranty claims; we successfully stopped this fraudulent groupMaintenance and creation of metrics reports (call center info from multiple sources), budget management, tracking detailed data for reporting and historical purposes, expense reports, dept. calendar maintenance, meeting set up, planning parties/events

Liaison between Sr. Sales Managers & corporate office, sample order process (follow through with DC & Shipping), preparation of binders & sales kits, and multiple, ever-changing projects for Sales Operations

AP/AR for office and managed properties, misc. projects, general office management (organizing & updating the office, monthly reports, acct. reconciliation, mail, supplies, set up new processes, phones, filing, etc.)