- Engaged in a new management project, easing team leaders' workload- Led and organized training sessions for over 15 new employees- Actively contributed to cross-functional task forces, focusing on optimizing customs clearance procedures

Continued with responsibilities from the previous role, now tackling more complex shipments that require German language knowledge

- Ensured full compliance with customs regulations, processing from 1000 to 3000 import shipments monthly for the German market, with an average error rate of 1%- Ensured compliant customs documentation submission- Achieved consistently high-volume clearance, surpassing management's requested KPIs

- Efficiently managed online orders, ensuring timely processing from receipt to fulfillment- Provided customer support via email and phone, resolving inquiries and assisting with product selection- Collaborated with cross-functional teams to optimize order processing and trained new employees during peak seasons

Table service, product preparation and cleaning.