Public Speaking Engagements - conferences, panels, podcasts, off-sites, training, articles1:1 Coaching specializing in workplace crisis resolution (i.e., poor team-fit, potential hostile work environment or discrimination, separation and severance negotiation, etc.)Leadership coaching on building high-performing teams, working with diverse populations, talent development and retention

Led the design and execution of custom research and analytics across multiple areas such as brand health tracking, ad and product testing and optimization, segmentation, innovation and UX/UIPartnered with senior leaders to provide consumer insight into the drivers of business performance and strategic recommendations on how to drive growth Coached, mentored, supported, and empowered a team of researchers including Unilever partners assigned to the Dollar Shave Club brand

Led understanding of consumer and marketplace behaviors through quantitative and qualitative research, that most impact marketing and business goalsCollaborated with marketing, strategy, and planning teams to understand business and marketing objectives and develop analytic approaches to meet those needsProvided deep understanding of target consumers across existing clients and new business, to provide observations and insights that fueled growth

Manage execution of quantitative and qualitative studies for multiple clients including NBC, ABC, and their brand families, as well as NFL Network, Hulu, Netflix, and others, supporting $6-7M P&LSupervise, coach and develop team of 10 research professionals ranging from Analyst to Director, with 2 employees promoted in the last yearIdentify opportunities and challenges as the content/media landscape changes; translate this information into actionable insights and new business opportunities Represent Ipsos Connect at industry conferences and events as a speaker, panelist, and media research expert

Led NPS measurement program across all customer touchpointsProvided thought leadership in our ongoing efforts to systematically track and measure the customer experience across the lifecycleLed, designed and managed qualitative and quantitative ad hoc market research projects in support of the broader CX team Ensured the appropriate metrics are being collected and model the influence of the customer experience metrics on business outcomes

2013 ADJUNCT FACULTY OF THE YEAR - CALIFORNIA CAMPUSESDeveloped and administered curriculum for graduate psychology courses, including Organizational Attitudes and Survey Development.Supplemented graduate coursework with assessment center activities to evaluate students’ ability to communicate fundamental psychological principles to a business audience.Supported The Chicago School’s core principles of Community, Innovation, Service, and Education through direct instruction and participation in community projects and partnerships.

Developed and executed go-to-market strategy for nurago in North AmericaPromoted and marketed nurago’s products – across GfK and to end clients directlySupported clients directly and GfK’s different sector teams in delivering proposals, costs, and expert consultation

Provided strategic and analytical guidance in support of sales, marketing, and platform performance for Up-Front presentations.Developed top-line and detailed analyses, reports, and presentations covering business performance.Created category and client-specific audience profiles to support sales objectives and strategies.

Managed all aspects of digital consumer research for Ford, Lincoln, Mercury, Owner, Parts and Service, and Asia and Middle East web properties.Assessed impact of targeted campaigns on brand perception and positioning, purchase consideration, and favorable opinion.Provided data-driven recommendations for Web site and campaign improvements to increase vehicle sales.Led vendor selection process, contract negotiation, and relationship management.

Managed customer satisfaction research for over 30 Fortune 500 clients representing approximately $2 million in annual revenueDeveloped customer satisfaction measurement programs for clients including Target, Whirlpool, Scholastic, The Weather Channel, Cost Plus World Market, and Famous Footwear.Analyzed consumer data and provided recommendations for improvements to clients’ online and offline businesses across several industries (e.g. retail, durable goods, consumer packaged goods, self-service, news and information, etc.).Measured and reported the impact of online enhancements on customer satisfaction and consumer behavior via a/b analysis and pre-/post site launch evaluation.

Managed multiple telephone research studies totaling $600,000 annually.Supervised, evaluated, and mentored staff of 50 employees. Consulted with principal investigators in the development of survey research projects.