I'm experienced UX and service design professional with great communication and customer relationships skills.My passion is to turn complex systems into fluent and effective solutions. I strive to delight end users and create value for the customer. I actively follow design trends to keep my personal skills up-to-date. I find team spirit important and I continuously inspire my team to reach the goal and go beyond. I enjoy organizing events and activities and throw myself into new challenges. During my long career I have also lead design teams and projects and trained and supervised many new UX specialists.I also care about employee's wellbeing, because I know that the best results are achieved together when people feel valued and they have the passion and motivation. Thus I constantly propose ideas to delight and praise colleagues and I am also the Health and Safety Representative and the Deputy Shop Steward at Nomentia.Specialties: - Service design- UX design- UI design- Web design- Design management- Project management- End user research- ICT-technology- Mobile & tablet environments (iOS, Android, WP)- Customer relationships- Coaching and mentoring- Negotiation skills- Team building- People management skills