Julia Maldonado Email and Phone Number
💥Digital Marketing and Advertising Professional focused on the holistic client experience and tangible results. 💥 A passionate thought-leader driven by process efficiency, increasing team productivity, innovation and providing best-in-class customer experience. 💥 Creative problem-solver who likes to roll my sleeves up and get creative with my clients and partners. 💥 I design eye-catching websites, logos and other branding. I enjoy writing tantalizing PR pitches and other compelling marketing copy.💥 I have successfully published two books, 'Housing Humans, A Vicarious Memorandum', by Eugene E. Jones, Jr. (Former Atlanta Housing CEO) in 2020 and a children's book, 'Hold You', by Craig Lucie (Former Atlanta WSBTV, Emmy-Award winning news anchor/journalist) in 2021.Core Competencies:Program & Process InnovatorServant LeaderStrong Advocate of Relationship-Based Marketing PrinciplesPublished WriterChange Management GuruAs a CX professional, I identify process, user experience and product improvement opportunities. Based on end-user sessions, I analyze client feedback, behaviors, and customer sentiment in order to develop and deliver cost-savings and optimization insights back to stakeholders. I develop key performance indicators (KPI’s) to drive market fit, measure customer satisfaction, and retention programs.Today, as a CX Consultant, I evaluate or 're-imagine' small to mid-size level organization's Customer Experience programs. I strategize with the organization's key stakeholders and various department heads to identify gaps in the customer journey and lifecycle, cross-functionally. I then am able to make recommendations based on gaps or 'missed opportunities' identified to create a solution-oriented, Statement of Work to be executed within a realistic and agreed upon time frame.Early in my career, I successfully executed on all aspects of marketing in legal, real estate & technology industries, by pushing for more direct approaches to clients and the media, which greatly increase lead-to-customer conversions. The very first firm I worked with grossed over a million in revenue during this first year and grew from 5 employees to 16. I am a top performer & a two-time Diamond Club trip winner of a large SaaS corporation. Most importantly I try tirelessly to always lift-up & empower those around me. Visit me at: www.intandemdigital.com 🤝 Let's connect!
Intandem Digital Consulting, Llc
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Digital Marketing Strategy And DesignIntandem Digital Consulting, LlcAtlanta, Ga, Us
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Digital Marketing Strategy & DesignIntandem Digital Consulting, Llc May 2019 - PresentAtlanta, Georgia, United StatesI can help establish your brand's digital presence and transform your customer's experience. We create raving fans & have fun while doing it, together!As market complexities and competitive pressures continue to increase, so do customer expectations. Does your organization have the right strategy to evolve with these ever-present changes or do you need to find a way to become more agile? Perhaps, adopt a whole new strategy that will transform and better equip your organization to withstand the pressure cooker of the market and better meet your customers expectations? Maybe you're not sure where to start within your organization? Maybe you're not sure how it will affect your team and their talent? How we do it? Website Design, Social Media Management & CX Strategy ConsultationWEBSITE DESIGN & DEVELOPMENT- One Hour Consultation- Up to 2 Revision Sessions- SEO & Mobile Optimized- Custom Site Functionality to fit your needs- Quick Builds: 2-3 week turnover- FREE Domain and Hosting for 12 monthsCX STRATEGY- Evaluate and assess small to mid-size level organization's Customer Experience programs.- Strategize with key stakeholders, operation and various department leadership to identify gaps in the customer journey and lifecycle, cross-functionally.- Based on gaps or 'missed opportunities' identified, create a solution-oriented Statement of Work to be executed within a specific time frame. CONTENT WRITING- SEO Optimization assessments: Conduct & provide keyword research and competitive data; Let you know what are the right keywords and phrases that will boost your rankings on Google!- Social Media & Content Strategy Assessment: Review current content and channel outputs to ensure optimized backlinking to sources and 'content with context'.
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Customer Experience ManagerStratix Corporation Jul 2018 - Feb 2019Greater Atlanta Area• Partner with stakeholders and business units to establish goals, realistic expectations and key performance indicators that aid the customer in achieving their goals (includes building road maps, sharing best practices, project reviews and health check consulting).• Design and execute improvements for process and procedures, so that established goals are met; high focus on proper change management and communication both internally and with the client. • Coordinate with operation's teams and clients to support their needs related to reporting and compliance.• Create internal and external training collateral and instruct and empower teams to conduct end-user training.• Engage and collaborate cross-functionally to map out current activities and processes, redesigning experiences that deliver enhanced value from discovery to implementation.• Work with the internal Day 2 Leaders to develop and implement best practices for business service challenges, product quality and solutions to enhance service delivery. Participate on task force or project teams that focus on strengthening client relationships.• Provide continuous inter- and intra- departmental communications to enhance our effectiveness in dealing with critical managed mobility escalations. • Work with internal Support and Customer Success teams to recognize client “at-risk signs" and develop and implement retention and health strategies for any clients at risk. -
Director, Customer Experience ManagementVoicenation Nov 2017 - Feb 2018Buford, Georgia• Developed the entire organizational retention strategy, including identifying the need for, hiring and establishing both an implementation and customer success team, thus redefining the post-sales process and corporate team structure.• Conducted extensive and ongoing research on direct call center competition and market, in order to deliver a comprehensive competitive matrix for the organization to better position itself.• Conducted customer feedback sessions with external users in preparation for our new customer-facing dashboard launch; Created and managed the associated incentive program.• Hosted Journey Mapping workshop with internal partners, which resulted in identifying several opportunities including the need and creation of the implementation and success teams.• Established company wide key performance metrics for all of our senior leadership team in order to best measure our retention strategy and organizational priorities. • Implemented and standardized a process to reduce customer churn and obtain regular customer feedback to drive the continuous improvement along the customer journey.• Identified as a valuable, thought-leader during our senior leadership’s planning sessions where we participated in activities associated with Verne Harnish’s, Scaling Up.• Two of five of the senior leadership team selected by the President of the organization to participate in the organization’s trusted, Advisory Council. Since its inception in 2003, VoiceNation has been a leader in the inbound voice telecommunications space. Not satisfied as simply a telecom trailblazer, VoiceNation is a people-growth focused company that shepherds industries towards creating innovative solutions to business and global challenges. Winner of hundreds of awards and accolades in the past 15 years, VoiceNation recently received the 2017 Association of TeleServices International (ATSI) Award of Excellence for Outstanding Service. -
Customer Experience ManagerCareerbuilder Sourcing Solutions Nov 2015 - Nov 2017Greater Atlanta Area• CX Program Manager for new pilots, identifying process, user experience and product improvement opportunities.• Results of pilots led to the overall release readiness program and multitudes of reporting and functionality enhancements for all company software offerings.• Manage and develop a group of 17 subject matter experts (SMEs) on how to close the feedback-loop, lead and train software customers (5 promoted).• Journey mapping to uncover customer needs, pains and opportunities to enhance the customer experience throughout the lifecycle.• Strategic stakeholder and product expert during the launch of CareerBuilder’s first ever, customer portal and community, CareerBuilder Connect.• 2016 Diamond Club Trip Winner; Non-Sales Top 100.• Customer Care recipient of the 2016 Q2 Top Performer award.• Founding member of CareerBuildHER's Communications Committee for the Women in Technology (WIT).• WIT Member, Atlanta Chapter.• CXPA Member, Atlanta Chapter. -
Associate Customer Experience ManagerCareerbuilder Dec 2014 - Nov 2015Greater Atlanta Area• Based on end-user sessions, analyze client feedback, behaviors, and customer sentiment in order to develop and deliver cost-savings and optimization insights back to leadership.• Designed and implemented differentiated customer experiences and key performance indicators (KPI’s) to drive market fit, measure customer satisfaction, and retention programs.• Developed a process for the company’s Success department to utilize risk alerts at a product level; increased retention by 30%.• Further developed the quality of the existing Voice of the Customer program, in partnership with Marketing, in order to obtain more valuable insights; making a direct impact on the customer’s user experience.• Solved for a departmental, account coverage problem by creating a 1-Many program; proactive account management process to serve as a line of support for accounts not meeting the Success qualifying threshold; increased overall product adoption and renewal rates by 83% (200+ accounts under 3K MRR). -
Customer Success ManagerCareerbuilder.Com Jul 2014 - Dec 2014Norcross Office• Drove loyalty and engagement programs. Positively impacted $100K+ TCV product renewals and ensured customer satisfaction by the customer’s unique measure.• Conducted regular strategy sessions to proactively, develop customer engagement and retention strategies or create a remediation timeline and/or to address poor performance.• Created all training content in order to develop and establish a Success program in the Asian-Pacific market; Singapore, China, India, Malaysia and Indonesia.• Managed a team of 15 product SMEs• Q3 2014 recipient of the CareerBuilder Top Performer award.• 2015 CareerBuilder Diamond Club Trip Winner.
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Account ManagerCareerbuilder.Com Dec 2013 - Jul 2014Norcross Office• Saas Consultant for a team of 7 Major Account Executives in the Staffing and Recruiting industry with TCV accounts up to $650K.• Conducted weekly training webinars to drive adoption and prevent customer churn while also providing deep-dive analysis for under-performing accounts.• Awarded Best Client NPS or 100% Combined Client Satisfaction in 2014 second quarter.
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FreelanceChafin Realty Aug 2013 - Nov 2013Utilizing my real estate industry knowledge and experience I have assisted real estate brokers and agents in several copy writing projects for marketing collateral, as well as conducted market research for several of Chafin's properties.
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Marketing Coordinator & Media RelationsThompson Law Group, Llc Sep 2011 - Apr 2013• Converted a four-person business and employment law practice into a 16-person foreclosure defense law firm through a strategic reshaping of the brand portfolio and marketing strategy; the firm grossed over $1M during this tenure.• Assessed firm inefficiencies in order to develop new business and consultation processes.• Created and managed all content including website, social media, partner press releases, direct mailers and firm’s solicitation letters.• Wrote all original, compelling story pitches for the firm; one in particular received front-page placement and got picked-up by the Associated Press.
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Account CoordinatorCarroll White Advertising Jun 2013 - 2013Greater Atlanta Area• Assisted with the management of $5M annual marketing budgets for 5 Account Executives and their Luxury Home and Auto clientele; monthly invoicing and co-op filings.• Maintained a high awareness of client’s goals, while assisting the client in determining how they would measure success of our products or KPIs; to ultimately see a return on investment.• Managed all client social media platforms; monitored and analyzed follower-engagement through data-driven analytics. -
Production Coordinator & Public RelationsMindzai Multimedia Jan 2005 - Aug 2006• Created release forms, artist biographies, event invitations, press releases, and discographies• Developed, coordinated, and implemented every detail of every artist’s promotional events• Influenced over $50k in contracts with US Indoor Advertising, as well as built and maintained various other vendor relationships.• Assisted production crew during music video shoots• Scheduled all print/broadcast media interviews, travel arrangements, show bookings, and promotional appearances
Julia Maldonado Education Details
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Mcintosh High School
Frequently Asked Questions about Julia Maldonado
What company does Julia Maldonado work for?
Julia Maldonado works for Intandem Digital Consulting, Llc
What is Julia Maldonado's role at the current company?
Julia Maldonado's current role is Digital Marketing Strategy and Design.
What schools did Julia Maldonado attend?
Julia Maldonado attended Georgia State University - J. Mack Robinson College Of Business, Mcintosh High School.
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Julia Maldonado
Marketing And Communications Manager With Columbus Realtors® | Television Producer With Rydholm Projects, Inc. And Espn For Nine Years | Recently A Project Lead With Sbp, A National Disaster Recovery Organization.Canal Winchester, Oh
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