• Led the whole order fulfillment process both physical and electronic gift certificates for the company and was able to ship out more than 10,000 packages nationwide.• Pioneer member of the fulfillment team and directly accountable for PHP70M in Sales.• Responsible for preparing invoices, processing payments, and pursuing past-due balances of corporate clients.• Prepares monthly statement of account for the merchants.• Oversees Inventory team for developing effective stocking and inventory-management systems to minimize loss and maximize performance.• Communicated with corporate officers daily updating them with the status of the packages and onboarding new brands available to their catalogs.• Created 5-10 brand pages in Lazada and Shopee Platforms per month.• Collaborated with a team of 5 for an effective and efficient order fulfillment process, resulting in 100% mistake-free process.• Develop and maintain friendly relationships with customers, leading to an increase in regulars.• Handles 20+ customer emails per day, giving detailed and friendly service, contributing to a 15% overall increase in customer satisfaction rating.

• Responsible for order fulfillment of Top selling brands of the company such as Maybelline. L’oreal and other OEM products.• Helped the quality control team to ensure correct items will be sent to the customers.• Oversees the whole process of order fulfillment from picking to the packing of products. • Helped the fulfillment team to prepare all packages to ship out on the same day.