- Establish and maintain relationships with clients, insurers, and trade contractors- Organisation and liaising with contractors to ensure the efficient restorations of structure and contents- Reviewing reports, scope of works and costing for submission to insurance clients- Compiling additional scope of works for complex jobs in line with claim coverage- Monitor trade workload, performance, and availability- Acting as frontline contact point for all queries and complaints, and assist in prompt and effective complaint resolution in line with business guidelines, and provide feedback to trades- Schedules any additional works and update insurance companies, policy holders and property managers as required- Sending and pursuing variation approvals- Sending purchase orders to contractors, checking and approving supplier invoices- Closing and invoicing jobs- Coordinate further make safes as required- Maintain client and customer satisfaction, adhering to contract requirements and Service Level- Make accurate notes on our company workflow system to ensure that staff are aware of stage of claim and updating our supplier systems- When required, assist with any additional admin tasks at the direction of the Restorations Manager- Managing restoration technicians and external contractors for high quality output- Ensuring all restorations procedures meets all OHS and insurance requirements- Conducting worksite inspections as required and maintaining restorations works within agreed standards

- Helping customers to style clothes and accessories as desired- Efficient display and visual merchandising of women’s sector including loungewear, swimwear,active wear, intimates and accessories- Executing payments by debit/credit cards and cash- Achievement of KPI’s and daily sales target;- Helped training new sales assistant- Strong focus in communication and attention to detail- Everyday Leading Management- Multitasking and problem solving between busy environment during Christmas and New Year’speriod by understanding customer needs and frustrations to deliver exceptional customer experience and satisfaction

- News Review from Newspapers, Magazines, Online Websites and Social Media- Clippings of relevant news released in the media from clients- Copywriting of exclusive content for company website- Copywriting of exclusive content for emails and client’s pitching- Report help with broadcasting, audience and reach relevant figures- Assistance with showroom display & Maintenance- Assistance with Cheat Sheet’s creation

- Planning and execution of all the Events & Promotions of the different radio stations from Rede Pampa de Comunicação broadcaster;- Creating content for the many different social media platforms the radios were engaged- Ordering, gathering and negotiating with suppliers
 of food, materials and necessary items for the execution of the events.- Hiring promoters for actions;- Supervising the promotional actions with customers in the point of sale.

Elaboration of a Communication Plan for a Career Guidance Company. The goal of the plan was to improve communication and image of the company with the market and its target audience.It was carried out based on the study of the market in which the company operates as well as the analysis of its main competitors, resulting in the creation of strategies competent to the desired market.The project was carried out with the supervision of a Project Manager and other 3 members, also students of the university ESPM-Sul.

- Attending clients, perceive and understand their needs;- Elaborate the internal requests of work of creation and production of the agency;- Distribute the requests to the appropriate areas of creation and production;- Evaluate the works of the area of ​​creation in order to tangibilize the customer's need and keep it satisfied;- Elaborate presentations to clients;- Conduct and monitor the progress of meetings with clients;- Hold weekly briefing meetings to maintain the organization of agency work.