Claims Coordinator
- Establish and maintain relationships with clients, insurers, and trade contractors- Organisation and liaising with contractors to ensure the efficient restorations of structure and contents- Reviewing reports, scope of works and costing for submission to insurance clients- Compiling additional scope of works for complex jobs in line with claim coverage- Monitor trade workload, performance, and availability- Acting as frontline contact point for all queries and complaints, and assist in prompt and effective complaint resolution in line with business guidelines, and provide feedback to trades- Schedules any additional works and update insurance companies, policy holders and property managers as required- Sending and pursuing variation approvals- Sending purchase orders to contractors, checking and approving supplier invoices- Closing and invoicing jobs- Coordinate further make safes as required- Maintain client and customer satisfaction, adhering to contract requirements and Service Level- Make accurate notes on our company workflow system to ensure that staff are aware of stage of claim and updating our supplier systems- When required, assist with any additional admin tasks at the direction of the Restorations Manager- Managing restoration technicians and external contractors for high quality output- Ensuring all restorations procedures meets all OHS and insurance requirements- Conducting worksite inspections as required and maintaining restorations works within agreed standards
