Julia Mcconnell Email & Phone Number

Selected for cross-functional programme team tasked with applying systems thinking methods to find opportunities to improve the rehabilitation system. I immersed in the process with the team and played a pivotal role as the Workstream Lead for Future State Design. I developed and facilitated 9 weeks of sessions with Executive and Senior Stakeholders and.

Wellington, Wellington Region, New Zealand

Leading a team of passionate human centred designers and behaviour change practitioners - An innovation and exploration function that leads with a customer lens.The work of the team informs strategic direction and practical interventions for delivery.

Wellington, New Zealand

Managing the Proposition Design team - accelerating speed to value for the organisation through design thinking, lean and agile methodologies. Taking high level business opportunities and turning these into actionable work items to inform delivery backlogs – providing a greater level of confidence in how to achieve the outcome.

As a foundation member of the Digital Leadership Team I led the establishment of a new suite of self-service digital products and creating a customer centred culture across multiple product teams. This included product establishment of MyACC for Business, MyACC, acc.co.nz and chatbot.Leading people and opportunities to improve our customer experience with.

Wellington & Wairarapa, New Zealand

- Provided design guidance and coaching across all the service experience streams.- Built Human Centred Design capability across the programme team - Facilitated workshops, ideation activities- Provided strategic direction for new digital experience products.- Product Owner for new digital service my.msd.govt.nz - Co-designed concept with clients.

Achieved positive engagement from all stakeholders - from staff to Ministers in this significant change programme - Responsible for staff and stakeholder engagement for transformation programme. - Contributed to Business Case Development - including analysis of current state and development of future service blueprint- Responsible for selling future state.

Wellington, New Zealand

- Managing the Digital Strategy team responsible for online publishing to strategy and measurement. - Championing innovation in use of the digital channel at the Ministry.- Social, Direct Email Marketing, Web, Intranet.

Wellington, New Zealand

- Leadership of the digital publishing team and business delivery lead on cross-agency communication procurement opportunities.- Creative design management for internal clients/agencies.- Business Lead for Government Media Monitoring Cluster Contract- Ministry representative for Government Common Web Services and AOG Advertising Tender. - Capability.

Wellington, New Zealand

- Senior Advisor for online team- Set standards and championed innovation for online channels.- Managed significant web development projects.- Introduced Social Media use to organisation including application for crisis communication.

Wellington, New Zealand

- Managed website projects including significant redevelopment of Intranet, new and refreshed websites. - Information architecture - Content strategy and development - Managed design process (visual and UX) - Project managementIntroduced first user generated content forum for Ministry - online community for staff.

Wellington, New Zealand

Services management for the IT Customer Services Team. Setting and reporting against IT service levels, internal customer escalations and communication.

London, United Kingdom

Marketing and administration of Institute membership and technician training courses.

Bachelor Of Commerce And Administration, Information Systems

Design Thinking Boot Camp: From Insights To Innovation