Sales Manager
Current- Coach and mentor a team of Design Consultants ensuring all company revenue goals and key performance indicators are met or exceeded through monthly GS&R's- Manage customer escalations to ensure satisfaction and update team accordingly to ensure that local processes are being followed and results in delivering on a high standard of customer service at all touchpoints- Collaborate with head office operations team on process flow and determine areas of improvement (if required)-… Show more - Coach and mentor a team of Design Consultants ensuring all company revenue goals and key performance indicators are met or exceeded through monthly GS&R's- Manage customer escalations to ensure satisfaction and update team accordingly to ensure that local processes are being followed and results in delivering on a high standard of customer service at all touchpoints- Collaborate with head office operations team on process flow and determine areas of improvement (if required)- Problem solve complex CAD/Design issues with Team Members- Create and run Monthly Sales Meetings with Sales Team to present new product offerings, review all team KPI’s and discuss any monthly topics- Supporting Sales and Operations Team with Technology, including the transition to new CRM’s including SalesForce and our new Digital Showroom- Involved in new Designer Training, including hiring, on-boarding and assisting in local training events- Manage showrooms that include designing, ordering and styling new systems that represent our new and emerging industry trends Show less
