Julia Mortenson Email & Phone Number

United States

Remote, Us

United States

Del Rio, Texas, United States

Ensured work in compliance with all health and safety standards.Managed database programs and maintained accurate records of vineyard data.Analyzed processes and recommended improvements and ways to reduce production costs.Maintained excellent customer service when involved in the tasting room and customer-facing operations.Tracked customer satisfaction and recommended action plans to improve customer services. Spearheaded the designs, tracking, and organization of gift shop merchandise.

Del Rio, Texas, United States

Developed and Utilized Excellent management and customer service skills.Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.Maintains the stability and reputation of the store by complying with legal requirements.Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.Maintains professional and technical knowledge by attending educational workshops; establishing personal networks; and staying up to date with current fashion trends.

Served as the single point of contact during a customer’s onboarding/implementation process.Guided customers from sign-up to a successful implementation and transfer from legacy software.Coordinated customers’ data migrations, initial trainings, and third-party integrations with ease.Oversaw customers’ account ensuring that they are using use the product correctly and kept on schedule.Coached and trained customers on product and industry best practices with excellent customer service.Identified areas for improvement in the customer experience both in our product and processes.

Houston, Texas

Single-handedly created, updated, and implemented the Tracts Knowledge Base website and content. The Client Success Manager (CSM) responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. CSMs liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Specifically, the CSM's core responsibilities are client onboarding & implementation, client training & support, and building content for the Tracts knowledge base.

Bryan/College Station, Texas Area

Implemented research techniques and deductive reasoning to ensure title ownership and mineral rights division for oil and gas purposes. Supervised a team of 6 employees to complete projects on schedule.Experience with County Appraisal Districts, Courthouses, DrillingInfo.com, and land work. Designed company logo, created marketing strategies, and outreach initiatives for potential new hires. Complied Oil, Gas and Mineral Leases and Warranty Deed documents for management review. Created maps using ArcGIS to present well paths in our work area.

Bs- Environmental Studies (Minor: Geology), City/Urban, Community And Regional Planning

Master Of Business Administration - Mba