Julia Muldt Email & Phone Number

Boston/Waltham

Cambridge, Ma

• Fulfilled duties as Assistant General Manager during the transition period, when the Best Western Plus Hotel Tria became the Freepoint Hotel, until an individual was found for the position. • In addition to current duties of front office manager, acted as housekeeper manager while individual was absent. • Managed the hotel’s accounts payable and accounts receivable; reconciled the daily cash log and night audit report.• Ensured company’s policies and security requirements were met; troubleshooted emergencies. • Produced excellent customer scores and well-trained staff; ensured all employees were trained, knowledgeable, and provided excellent guest service• Prepared the weekly schedule, handled all customer concerns in a professional manner. • Supervised a staff of 10 guest services employees. • Fulfilled all other duties, as assigned by the General Manager• Interviewed, hired, and trained new employees for the front desk.

Cambridge, Ma

• Produced excellent customer scores and well-trained staff by focusing on management from the lobby.• Prepared the weekly schedule, handled all customer concerns in a highly professional manner. • Supervised a staff of 8-10 guest services employees. • Ensured all employees were trained, knowledgeable, and provided excellent guest service• Reconciled the daily cash log and night audit report.• Interviewed, hired, and trained new employees.

Cambridge, Ma

• Ran successful operations of the hotel on a daily basis; managed the training and development of all front office associates. • Assisted guests and fellow associates in resolving all issues promptly when they arose.• Achieved quality results by leading front office agents through training, communication, and empowerment.• Created weekly schedules for all front desk agents.• Developed policies and procedures for the front desk team. • Ensured guest inquiries and concerns were addressed and completed in a timely manner.

Cambridge, Ma

• Provided guests with information regarding hotel services, amenities, tourist events and attractions.• Answered guests, staff phone calls, and pointed them in the right direction.• Solved problems, satisfied requests, organized arrival and departure bills, reservations and security.• Handled guest check-in and check-out.