Julia Mulligan Email and Phone Number

I currently manage day-to-day operations and projects for my department within Samanage. I manage my time effectively and offer excellent customer service to all of our constituents. I edit, write, and co-curate content for University publications (including Beyond magazine), print collateral, ads, the CCU blog, and Advancement newsletters and emails. I have also maintained working alongside third party vendors from my previous role to supply inspiring photo and video collateral.

I produced and edited CCU Online ads, copy, and collateral to best align with brand guidelines and the University voice. I coordinated with third party vendors and developed scripts and edits to create 100+ compelling photo and video storytelling segments passionately capturing the student experience and university impact. I had the privilege of augmenting team efficiency through positive working relationships with C-level, internal and external constituents. I received the CCU’s “Difference Maker” Award, reserved for an individual who makes a considerable contribution to a positive work environment and exhibits exemplary teamwork skills, and I take great pride in continuing that good work in my new role.I worked closely with the Strategic Partnerships team to create essential collateral producing growth of 1000+ organizations nationwide. I had the opportunity to assist in our departments initial integration of Salesforce, working alongside our AVP and the Director of Strategic Partnerships to implement appropriate fields, problem solve, and help with the writing email copy for enrollment-student Pardot templates.

I operated as the lead point of contact for the department on all communications to University constituents regarding Auxiliary and Business Services. I also functioned as the administrative lead for the Contract Analyst Database module; responsible for system set-up, training of University Constituents on utilization and maintenance of data quality I composed and edited informational and promotional copy for all departmental online and print collateral. I developed statistically sound surveys to track key metrics and collect customer evaluations to measure and enhance the performance of all auxiliary services. I also managed projects addressing the concerns or desires communicated from constituents through listening sessions, email, and social media platforms.

I had the pleasure of working with multiple brands of the Gap, Inc. family (Gap, Old Navy, Athleta) in various capacities over a period of 11 years. Gap, Inc. has richly augmented my experience in customer service, sales, and management. As a Service and Training Manager, I helped develop a highly efficient sales associate team with keen execution of all company objectives and standard operating procedures. I helped produce a positive culture of engagement and high performance through brand associate selection, development, and coaching. We lead a team of 50+ employees during peak holiday seasons.I spearheaded brand associates hiring and brand standard training processes for associates and leaders. I optimally scheduled associates based on business forecasting through Personnel Management as well. As an Operations Manager, I directed inventory process and all compliance audits (process, action plans, follow-up) as well as sustained business readiness by managing supply orders and budgets.

I successfully applied a consultative sales process to meet customers’ needs while exceeding internal revenue goals. I developed multimedia marketing campaigns within print ROP, classified advertising, preprints, and digital product suites for local/national clientele including the Harlem Globetrotters, Cirque du Soleil, BMW, Can-Am, and Honda.

During my time at Eielson AFB, I developed marketing techniques and strategies to increase efficiency, enhance participation, and increase financial income to support Force Support Squadron (FSS) activities. We conducted qualitative and quantitative market research through our ICE surveys. I had the opportunity to network with the Fairbanks and North Pole communities resulting in acquisition of thousands of dollars toward PACAF award-winning events. I work with my superiors and JAG to negotiate terms of advertising agreements and supporting documents; I also created annual Marketing plans and event specific budgets while aiding in allocation of funds under supervision of FSS Deputy Director.