Client Success Manager
Guilford, Connecticut, Us
The Cannabiz Media License Database connects your business with cannabis and hemp license holders across the United States, Canada, and numerous international markets all in one powerful platform. Built-in CRM and Email Marketing features streamline your workflows, making building new relationships fast and easy.In addition to client support, training and onboarding, my role also supports sales, marketing and product development of the Cannabiz Media technology.Primary Responsibilities:- Onboarding and deployment of the Cannabiz Media platform for over 300 companies- Proactive and reactive support via phone, email and chat for over 400 platform users- Use FreshSales CRM to ensure timely follow ups, and automate outreach- Use Intercom to manage usage and in-app client communication- Take part in product development via beta testing, and feature suggestions- Manage launch plans, communication, and training for product updates and new features- Travel with the team to industry conventions and tradeshows such as MJBizCon, and NCIA- Technical support and back-end troubleshooting via Auth0, MailGun and Airtable- Improve client facing processes and best practices via deployment of onboarding process- Maintain and expand the client facing help center including documentation and training videos- Assist with sales and marketing efforts including email marketing, social media, blog, site improvements, subscription upgrades, etc.