Julian Etheridge Email & Phone Number

Irving, Tx

Assisting financial institutions being negatively impacted by a fraud run, by making adjustments to current fraud management strategies and/or implementing additional tools that the client is not currently using. Acts as a liaison with the Fraud Detection team, working with them on appropriate solutions if a case is mismanaged. Involved in client presentation and education. Assists law enforcement and card associations in fraud investigations. Work with marketing and communications department to provide best practices and SME type information to clients.

Monitored accounts for suspicious card activity. Closed and ordered cards/PINs as needed and facilitated the dispute process with the client. Processed credits and write offs as needed. Monitored and processed all Visa CAMs alerts as needed. Responsible for the reissue of cards bank wide and the correction of client files for card reissue.

Monitored Visa Check Card transactions for possible fraudulent transactions using CAMs alerts, EFT reports and eNFACT Case Tracker contacting the clients as necessaryInitiated and tracked disputed transactions through Visa via FiservClosed and ordered new cards /PINs as needed for disputes, lost/stolen and new accountsPerformed Verification of Deposits, Refund/Waiver/Image and Statement Requests, Wire Transfer Requests, Changes of Address, processed mail-in deposits and Reg. CC holds and Stop paymentsReviewed and processed Advanced Re-Issue reports for card reissue.

Responsible for day-to-day operations of storeCash handling to include opening and closing of registers, cash drops and daily depositsShipping, receiving and over-all inventorySales quotas and product demonstrationsHuman Resource such as interviewing, hiring, training , disciplining and terminations, payroll issues/reportingLoss prevention

Bachelor Of Science (B.S.), Computer Information Services, B+

Associate Of Arts (A.A.), General Studies

Activities and Societies: Member of Alpha Gamma Sigma Honor Society

High School Diploma, General Studies

Activities and Societies: Army JROTCGraduated from high school one year early.