Julian Smith

Julian Smith Email and Phone Number

Desktop Support Engineer @ UST
madrid, madrid, spain
Julian Smith's Location
Gorseinon, Wales, United Kingdom, United Kingdom
About Julian Smith

Seeking a change of career from IT Desktop Support to Software Testing. Many transferrable skills – problem solving, organisational, and technical. Intelligent, hardworking, motivated and personable. A keen eye for detail, a good team player and always eager to learn and improve. Currently learning to use test automation tools to gain a head start in a role as a Junior QA Test Analyst. Have started with Cypress and continuing on with Playwright.

Julian Smith's Current Company Details
UST

Ust

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Desktop Support Engineer
madrid, madrid, spain
Website:
ustglobal.es
Employees:
705
Julian Smith Work Experience Details
  • Ust
    Desktop Support Engineer
    Ust Jun 2022 - Present
    Chandlers Ford, England, United Kingdom
    Same role as before with Diebold Nixdorf but under a new service provider UST
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  • Diebold Nixdorf
    Desktop Support Engineer
    Diebold Nixdorf Jun 2007 - Jun 2022
    Chandlers Ford, England, United Kingdom
    Providing 2nd line Desktop Support to the Kingfisher Group Head Office staff (B&Q and KITS), as part of a team supporting a large user base.Troubleshooting and fixing software issues with users’ laptop and mobile devices. Hardware provision/replacement and configuration of laptops and mobile devices.Managing ticket workflow using Service Now, requiring strict adherence to SLAs with prompt, regular and concise updates. Identifying issue trends and escalating where necessary.Installation and testing of new image builds and new software, feeding back and reporting any issues to 3rd line support teams, again via ticket workflow.Asset management.Updating knowledge base.Mentoring junior members of the team.
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Julian Smith Education Details

  • Arnewood School And Sixth Form
    Arnewood School And Sixth Form

Frequently Asked Questions about Julian Smith

What company does Julian Smith work for?

Julian Smith works for Ust

What is Julian Smith's role at the current company?

Julian Smith's current role is Desktop Support Engineer.

What schools did Julian Smith attend?

Julian Smith attended Arnewood School And Sixth Form.

Who are Julian Smith's colleagues?

Julian Smith's colleagues are Azeem Siddqui, Arunraj K, Ranjitha Nair, Amar Bhate, Vani Vijayan, Subash Guruprasad, Kishore V.

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